Apple Pay not submitting Customer Name / Details

  • Hi, when a customer buys a ticket from our woocommerce store (using fooevents) the Apple Pay works fine but no customer names are transfered into the booking? Its just empty but payment goes through..

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  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @kreativakademie

    Please check the payment information in stripe.com > transactions. Check if the billing information is being passed, which I believe it will be. You can also check the stripe.com > developers > logs and see all of the request data that’s being sent to Stripe from the plugin.

    We see support requests like this occasionally and it’s always related to a 3rd party plugin that’s either altering the address data in the WordPress table or saving an out of sync order that doesn’t have the address data.

    Kind Regards

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