Header & Footer disappeared on front end

  • After importing a page my header and footer disappeared on all my pages on the front end.

    They are still visible on all pages when logged in to my admin.

    I tried rebuilding, update settings – on all pages and entire website but nothing seems to work.

    When I am in elementor header or footer build mode everything looks fine.

    I was hoping to get some answers before deleting and reinstalling the plugin.

    I have the plugin on a couple of other websites with no problems – even after adding or importing an elementor page.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter evildoer

    (@evildoer)

    I have tested it on brave, firefox, chrome and safari browsers. I also checked it on different computers and 2 different iPhones – all with the same result. No header or footer.

    Thread Starter evildoer

    (@evildoer)

    I am using the Hello theme and header footer version 1.6.46 released a few days ago

    Plugin Support bsfankusht

    (@iankusht)

    Hi @evildoer,

    When headers and footers disappear from the front end after importing, this can often be due to caching issues or display condition conflicts. Here are a few steps you can try:

    1. Clear Cache: Clear any caching from your site (including plugins like WP Rocket or server-side caching) and your browser.
    2. Display Conditions: In Elementor, go to your header and footer templates and ensure the display conditions are set correctly for your entire site.
    3. Regenerate CSS: Go to Elementor > Tools and click ‘Regenerate CSS’ to ensure your styles are updated across the site.

    If you still face the same issue then to help us investigate this issue more thoroughly, could you please open a support ticket using our contact form – https://brainstormforce.com/open-a-ticket/.

    When you do, kindly include all the necessary details, such as screenshots and the steps to replicate the issue. We’ll make sure to prioritize this and work to resolve it as quickly as possible.

    Thank you for your understanding, and we look forward to assisting you!


    Kind regards,
    Ankush ??

    Thread Starter evildoer

    (@evildoer)

    ?Hello again……

    You have already addressed this problem with a support ticket – but the fix stopped working even after repeated permalink flushing and regeneration of elementor CSS files.

    To repeat – the header and footer only disappear on the front end when I am logged out of admin.

    When I am logged into the back end of website via admin the header and footers on all pages work fine.

    False alarm. I am stumped.

    Thread Starter evildoer

    (@evildoer)

    My server is now crashed after allowing you access to my wordpress admin.

    What did you do ?

    Thread Starter evildoer

    (@evildoer)

    I do not know why my server crashed after your login but it is working now.

    Setting user roles to ALL seems to have fixed the missing header footer issue.

    I must have missed the part where the instructions specify to set USER ROLES to ALL and NOT just administrator.

    Thanks for sticking with me and helping me fix the header footer issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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