Products disappear when the plugin activated

  • Resolved leon3758

    (@leon3758)


    2 weeks, 4 days ago

    Hi there,

    When the plugin is activated in wordpress, all products are not showing when selecting any of the the categories, there is only a message: No products were found matching your selection. I am wondering if I can change some settings to fix this? Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @leon3758,

    1. We need to look at your site to understand what the reason is. Could you tell us the name of your site or its Service #? You can find Service # here: your CleanTalk dashboard → the “Settings” button under your site name.
    2. Please provide the name of the plugin used to display the products. If there is a link to it, it will be even better.
    3. Please activate our plugin so that we can look for errors.
    Thread Starter leon3758

    (@leon3758)

    Hi, our website: https://www.ycmi.com.au.

    Please see this, it’s one of the product categories: https://ycmi.com.au/product-category/table-legs/

    All the products are not showing anymore when the Cleantalk plugin for WordPress (Woocommerce) is activated.

    • This reply was modified 2 weeks, 3 days ago by leon3758.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you tell us what plugin you use to display the products? Did you try to disable the CleanTalk plugin? Did it help?

    I don’t see any errors related to our plugin on the website now. The interesting thing is that changing the sorting type may fix the issue.

    Thread Starter leon3758

    (@leon3758)

    It’s simply woocommerce and a wordpress theme called Funio, we did not use any other plugin to display the products. When the Cleantalk is deactivated, everything’s back to normal.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    For further investigation please contact us through our private Ticket System:

    https://cleantalk.org/my/support/open

    Plugin Support katereji

    (@katereji)

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)
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