Support request not working

  • Resolved gramir

    (@gramir)


    2 weeks, 3 days ago

    Hi

    I have an urgent support request, but the request form from the Woo Account isn’t working. When I send the request it says to look on the bottom right of the screen. However, nothing is there. I also did not receive a notification by email.

Viewing 7 replies - 1 through 7 (of 7 total)

  • I have exactly the same issue. Moreover, the mail system for Woocommerce is not working (neither our store nor our clients receive e-mails regarding their orders).

    Plugin Contributor Darren Ethier (nerrad)

    (@nerrad)

    Hi there, thanks for posting about this. I’ve shared this with the relevant folks on WooCommerce.com and it’ll be looked into. Will you share more details about what options you are selecting from the form?

    Plugin Contributor Darren Ethier (nerrad)

    (@nerrad)

    It looks like there was an issue with the chat service that is being investigated further, in the meantime the form should work for submitting a ticket now. I checked and it seems to work. Let us know if you’re still not able to use the form.

    Thread Starter gramir

    (@gramir)

    Hi Darren

    Thanks for the quick reply. The chat seems to not work yet, but I was able to successfully send the request via the support form and received a notification.

    Thank you, Mirco

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @gramir ,

    Thanks for the update, and glad to hear that you’ve managed to submit your support request successfully!

    As @nerrad mentioned, chat is not working at the moment – there’s an issue with the service provider that’s being worked on. ??

    Cheers!

    Unable to review the solution – currently seems like there is another issue on the website…

    https://snipboard.io/dCus6G.jpg

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello qrest,

    Thank you for your message here.

    To confirm, are you unable to log in to WooCommerce.com?
    Are you using the Google Sign-in method?

    I checked it on my end and was able to log in successfully.
    I recommend clearing your browser cache or using a different device.

    If the issue persists, please create a new topic so we can assist you separately.

    Have a great day! ??

    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)
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