Not Recording Visitors

Hi @bkskogrand,

Thank you for opening the thread!

Please accept our apologies for any inconvenience this may have caused. We are here to identify the source of issue and resolve it together with you.

Could you please check the statistics_visitor table (in the database) and see if the following columns exist in the table:

• source_channel
• source_name

Thank you for your cooperation!

Regards,
Matthew

Hi?@bkskogrand ,

Have you been able to check the database?

We introduced two new columns in version 14.11, but it seems there was an issue during the update, resulting in the columns not being created.

If the?source_channel?and?source_name?columns do not exist, please run the following SQL command to add them:

ALTER TABLE wp_statistics_visitor ADD source_channel VARCHAR(50) NULL DEFAULT NULL , ADD source_name VARCHAR(100) NULL DEFAULT NULL;

Make sure to replace?wp_?with your custom database prefix if applicable.

Additionally, please verify if the?visitor_id?column exists in the?wp_statistics_useronline?table. If not, use the following command to create it:

ALTER TABLE wp_statistics_useronline ADD visitor_id BIGINT NOT NULL;

We sincerely apologize for any inconvenience this may have caused. Rest assured, we are committed to improving WP Statistics to prevent similar issues in the future.

We look forward to hearing back from you!

Regards,
Matthew

Dear @bkskogrand,

I wanted to mention that you can also deactivate and then reactivate WP Statistics (version 14.11 or later) to have the aforementioned columns created automatically.

Thank you for your continued support!

Regards,
Matthew

Matthew,

Thanks for your responses. I sent your insights to our webmaster and am waiting to hear back.

Best regards,

Brant

Matthew,

WP Statistics is tracking visitors again. Thanks for your responses.

Best regards,

Brant

Dear @bkskogrand,

Thank you for the update!

We are delighted to hear that the issue has been resolved, and everything is working as expected.

If you need any further assistance, please don’t hesitate to reach out—we’re always happy to help.

Regards,
Matthew