• Resolved zeinz232

    (@zeinzulaziz)


    When I click button there is a pop-up for first time, the page auto scroll down.

    Link Video: https://youtu.be/Jeho6-9PlLg

    but after I checked off Accessible navigation on Popup settings, it’s looks normal again.

    Can your team FIX this issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
    • Inline Font Icons?– This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

    Plugin Support Nemanja

    (@nemanjat)

    Hi @zeinzulaziz

    Our developers are aware of this issue, and a fix is being worked on to address the problem. I will append your ticket to our existing internal report and hopefully speed up the fix.

    For reference: https://github.com/elementor/elementor/issues/29175

    While I do not have an ETA on when this is going to be fixed, you can stay up to date with the latest fixes and tweaks in the Elementor changelog on the following link: https://elementor.com/help/changelog-of-elementor/

    Have a great day!

    Thread Starter zeinz232

    (@zeinzulaziz)

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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