can not create certficate (Version 1.13.4)

Hi @mingewang,

This type of issue only appears when you use the customized user role to access the Masteriyo account page or resource, such as the Masteriyo Dashboard Menu, without permission. Please let us know which role you are using to create the certificate.

If you want more details, please check this documentation: https://docs.masteriyo.com/faqs/account-or-dashboard-error.

If you use any customized role, please ensure it has the Masteriyo instructor or site administrator role to prevent such issues.

Regards!

hi

I login as admin, which has the administrator role.

Thanks

Hi @mingewang,

Could you please check your versions of WordPress and provide us the list of install plugin here?

Thank you!

HI

here is the wordpress version

wordpress is: 6.6.2

plugin lists:

Advanced Google reCAPTCHA
Version 1.22 | By WebFactory Ltd | View details | Support



Big File Uploads


Change WordPress Login Logo
Version 1.3 | By Boopathi Rajan | View detai





Download Monitor
Version 4.9.13 | By WPChill | View details



	
Download Monitor & Paid Membership Pro integration
Version 1.0.0 | By WPChill | View details


Download Monitor & Restrict Content integration
Version 1.0.0 | By WPChill | View details


Easy Updates Manager
Version 9.0.18 | By Easy Updates Manager Team | View detail


	
File Upload Types
Version 1.4.0 | By WPForms | View details




LiteSpeed Cache
Version 6.5.1 | By LiteSpeed Technologies | View details

	
Masteriyo - LMS for WordPress
Version 1.13.4 | By Masteriyo | View details | Docs | Community Support | Rate the plugin ★★★★★

	
Redirection
Version 5.5.0 | By John Godley | View details

Site Favicon
Version 0.3 | By Bryan Hadaway | View details


UpdraftPlus - Backup/Restore
Version 1.24.5 | By TeamUpdraft, DavidAnderson | View details
	
User Registration
Version 3.3.3 | By WPEverest | View details | Docs | Free support


User Verification
Version 2.0.25 | By PickPlugins | View details


WP Mail SMTP
Version 4.1.1 | By WP Mail SMTP | View details

WPS Hide Login
Version 1.9.16.7 | By WPServeur, NicolasKulka, wpformation | View details

Hi @mingewang,

Could you please update your site’s resources (WordPress, theme, and plugins) and check whether the issue is resolved?

Regards!

Hi @mingewang,

Any update?

hi

i updated all plugins, but not the WordPress itself. It is still the same. I have a other wp system as well , has the same issue.

do you have a manual step to check or update the permissions for that certs add on. I think some db may not updated correctly?

thanks

Hi @mingewang,

The error message confirms that the issue is related to role permissions. Our upcoming update will handle both custom and default role permissions. We recommend waiting for this update, which will be released in a few days. After updating the Masteriyo plugin, please let us know if you are still facing the same issue, and we will assist you further.

Regards!

HI @mingewang,

Could you please update to the latest version of the plugin and check whether the role permission issue is fixed on your site?

Regards!

HI Amrit
I updated to Version 1.14.1, it still is the same.

Min