smtp error

  • Resolved Giancarlo Tonti

    (@suonoweb)


    1 week, 6 days ago

    On send of the message I have this error

    SMTP Error: The following recipients failed: xxx@yyy.it: No Such User Here

    xxx@yyy.it is a sample, not the real one.

    The problem is that che recipient exists and works fine.

    How can I fix this?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @suonoweb,

    Thanks for reaching out. That error message is coming from the mail server you’re sending the email to. So in the example, yyy.it is reporting back that there is no such user there. If the account does exist, there is likely a configuration issue on that mail server. Whoever manages that server would need to look into the issue to find out why it’s rejecting emails that are being sent to a valid email address. If I had to guess, it may be a firewall or some other type of security software that’s blocking emails and reporting back that the address doesn’t exist.

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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