WP Statistics doesn’t work

  • WP Statistics worked correctly for many months but some time ago it stopped working properly. It shows hardly any traffic (GA Analytics shows a lot). I’ve already reinstalled the plugin. What also can be done about it?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Matthew

    (@mhdizmni)

    Hi @dagnydom,

    Thank you for opening the thread!

    After reviewing your website, it seems that the visits are recorded in some browsers and not in the others.

    Could you kindly navigate to Tools > Site Health > Info in your WordPress admin area and share the WP Statistics information with us? Kindly check this image as a reference: https://i.vgy.me/5lNMrE.png.

    The issue might be from Do Not Track (DNT) option which respects the visitor’s browser setting to not track their web activity.

    Thank you for your cooperation!

    Regards

    Thread Starter dagnydom

    (@dagnydom)

    Thank for the reply. I’m sending the scans, hope it’s what was requested. I don’t know how to disable Do Not Track (DNT). Pls help.

    Plugin Support Matthew

    (@mhdizmni)

    Dear @dagnydom,

    Kindly navigate to Statistics > Settings > Privacy & Data Protection in your WordPress admin area. You will find the Do Not Track (DNT) option under User Preferences.

    Thank you!

    Regards,
    Matthew

    Thread Starter dagnydom

    (@dagnydom)

    Thanks. Should I disable it?

    Plugin Support Matthew

    (@mhdizmni)

    Dear @dagnydom,

    Kindly note that disabling or enabling this option depends on your preferences. Privacy laws like GDPR do not mandate this feature, but activating it demonstrates a commitment to privacy.

    If enabled, the information from visitors who prefer not to be tracked will not be collected.

    Thank you!

    Regards,
    Matthew

    Thread Starter dagnydom

    (@dagnydom)

    Unfortunately it stopped collecting data again. The scan shows what has been happening

    Plugin Support Matthew

    (@mhdizmni)

    Dear @dagnydom,

    After reviewing the requests on your website, I can confirm that they are not being successfully submitted, and as a result, the data is not being recorded properly.

    I’ve already notified our team about this issue, and they are actively investigating the problem.

    In the meantime, could you let us know if you are using any cache plugins?

    Thank you!

    Regards,
    Matthew

Viewing 7 replies - 1 through 7 (of 7 total)
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