504 Gateway Time-out Error

  • Our website currently facing an issue with 504 Gateway Time-out. The website keeps showing this error. But the admin page is working fine. I tried rename plugin folder in the server, and change its name back to ‘plugin’. But all solutions provided on the website are not working. Please help me to solve this issue. Thank you very much!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @jiahao0320

    504 error is possibly a server-related issue. I would suggest asking your host why the 504 is occurring.

    Your error_log file may also explain it. So please check the error logs on your server. If you need help locating them, ask your hosting provider to help you with that.

    You could also try using the The Health Check and Troubleshooting plugin https://www.ads-software.com/plugins/health-check/ It is a valuable tool created by the www.ads-software.com community to diagnose and fix common issues. 

    Thread Starter jiahao0320

    (@jiahao0320)

    Hi @west7

    Thank you for helping me out.

    I tried health-check plugin, it says I have 3 critical issues. I attached it blow. I think the issue caused by ‘The REST API encountered an error. (Performance) ‘ Do you have any solution to solve this?

    3?critical issues

    Critical issues are items that may have a high impact on your sites performance or security, and resolving these issues should be prioritized.

    The REST API encountered an error. (Performance)

    Enable Google Analytics 4 (MonsterInsights)

    Please configure your Google Analytics settings (MonsterInsights)

    None of those “errors” will cause a 504 error in the front end… did you try disabling all plugins?

    Thread Starter jiahao0320

    (@jiahao0320)

    Hi @mairag

    Yes, I tried. I renamed ‘plugins’ to ‘plugins_hold’ in the server. It is not working. I can get into my wp-admin page. I only get 504 error for all web pages

    It sounds like a server issue. A 504 error often indicates a timeout between your server and upstream services. Try increasing PHP max execution time in your server settings or contact your hosting provider to check if they’re experiencing high server load or connectivity issues. Also, clear cache if possible—this sometimes resolves it.

    Thread Starter jiahao0320

    (@jiahao0320)

    Update:

    Restarted PHP-fpm, and it is working now. Anyone knows the root cause of this issue?

Viewing 6 replies - 1 through 6 (of 6 total)
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