LATAM (Colombia, Aregentina, etc) Payment Failed

  • I am using stripe gateway through woocommerce. I have used it for several years on our site. During the last few months every order that uses a credit card from Colombia (many of our customers are from there) and other parts of S. america I am getting payment failed errors.

    This does not happen with American or European cards.

    In the past S. american cards worked fine as well.

    • This topic was modified 6 days, 7 hours ago by pekego.

    The page I need help with: [log in to see the link]

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  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello pekego,

    Thank you for contacting WooCommerce support.

    Could you please edit the affected orders and share the Order Notes with me?
    This will help us understand what specific error messages are being logged.

    Additionally, I suggest reaching out to Stripe support for further insights.
    They might have more information regarding any region-specific issues with South American cards.

    Let me know once you have the order notes, and we can look into it further!

    Best regards.

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