Cancellation not friendly

  • Plugins functions OK, but you shouldn’t have to click 9 times to cancel the premium subscription and try to trick you by swapping button’s places. It leaves a bad taste in my mouth and I won’t be returning to this plugin for any of my clients.

Viewing 1 replies (of 1 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @darknights.

    Thank you for sharing your honest feedback and we’re sorry for the bad taste that canellation process left.

    Our intention was to provide any avenue where we can assist if you are facing any issues, ask for feedback on what we can do better and share information about the benefits of Pro plugin that can be lost.

    We apologize that this came off as “a trick”, that absolutely is not our intention.

    You’ve mentioned “swapping button’s places”. Can you share more details on which step of cancellation proccess you’ve encountered this? Because it’s not the expected behaviour, and we can’t reproduce this on our side.

    And if you do decide to give WP Mail SMTP another chance, we would be more than happy to assist you with any WP Mail SMTP related questions.

    Kind regards.

Viewing 1 replies (of 1 total)
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