Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @kingagobolos,

    Thank you for reaching out.

    I would like to create a variable product, but I can’t click on anything on the page.

    https://www.awesomescreenshot.com/video/33587577

    I tried accessing the shared video, but I kept getting an error message. So that we can be able to assist you further, please share with us the necessary information below for us to investigate the issue further:

    1. System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    2. Fatal error logs (if any) under WooCommerce > Status > Logs.
      You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter kingagobolos

    (@kingagobolos)

    Maybe now you can see the video:

    https://www.awesomescreenshot.com/video/33587577?key=7bd8f39ada7eef99c6fdebf573f0d426

    Syteme report

    <br>### WordPress Environment ###<br><br>WordPress address (URL): https://tripzenic.hu<br>Site address (URL): https://tripzenic.hu<br>WC Version: 9.4.1<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 600<br>PHP Max Input Vars: 1000<br>cURL Version: 8.9.1<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.6.19-MariaDB-cll-lve<br>Max Upload Size: 256 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.4.1<br>WC Database Prefix: wpwl_<br>Total Database Size: 36.33MB<br>Database Data Size: 33.26MB<br>Database Index Size: 3.07MB<br>wpwl_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpwl_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpwl_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_actionscheduler_actions: Data: 0.09MB + Index: 0.11MB + Engine InnoDB<br>wpwl_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpwl_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpwl_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB<br>wpwl_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpwl_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB<br>wpwl_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpwl_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wpwl_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpwl_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_options: Data: 7.08MB + Index: 0.08MB + Engine InnoDB<br>wpwl_postmeta: Data: 17.28MB + Index: 0.39MB + Engine InnoDB<br>wpwl_posts: Data: 7.34MB + Index: 0.13MB + Engine InnoDB<br>wpwl_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpwl_vp_woo_pont_mpl_shipments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpwl_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB<br>wpwl_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpwl_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpwl_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpwl_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpwl_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpwl_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpwl_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpwl_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpwl_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 107<br>custom_css: 1<br>customize_changeset: 3<br>elementor_library: 48<br>envato_tk_import: 1<br>nav_menu_item: 4<br>page: 43<br>pagelayer-template: 5<br>post: 15<br>product: 21<br>revision: 403<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_navigation: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (14) ###<br><br>Elementor Pro: by Elementor.com – 3.25.3<br>Elementor: by Elementor.com – 3.25.6<br>Envato Elements: by Envato – 2.0.15<br>Google for WooCommerce: by WooCommerce – 2.8.7<br>WooCommerce Csomagpontok és Címkék: by Viszt Péter – 3.4.5.2<br>Mailchimp for WooCommerce: by Mailchimp – 4.4.1<br>Pinterest for WooCommerce: by WooCommerce – 1.4.12<br>PopularFX Website Templates: by Pagelayer Team – 1.3.0<br>SiteSEO Pro: by Softaculous – 1.1.2<br>SiteSEO: by Softaculous – 1.1.2<br>Softaculous Pro: by Softaculous – 2.1.3<br>TikTok: by TikTok – 1.2.10<br>WooPayments: by WooCommerce – 8.5.0<br>WooCommerce: by Automattic – 9.4.1<br><br>### Inactive Plugins (5) ###<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Hello Dolly: by Matt Mullenweg – 1.7.2<br>Jetpack: by Automattic – 14.0<br>Pagelayer: by Pagelayer Team – 1.9.3<br>Pagelayer Pro: by Pagelayer Team – 1.9.2<br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: HUF (Ft)<br>Currency Position: right_space<br>Thousand Separator: <br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 52 KB<br><br>### WC Pages ###<br><br>Shop base: #6 - /uzlet/<br>Cart: #7 - /kosar/ -  Contains the woocommerce/cart block<br>Checkout: #8 - /penztar/ -  Contains the woocommerce/checkout block<br>My account: #9 - /fiokom/<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: Hello Elementor<br>Version: 3.1.1<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### WooPayments ###<br><br>Version: 8.5.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 238847933<br>Account ID: acct_1QJgxMFmZe35Avzb<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-18 11:11:08 +00:00<br>Options: ?<br>Notes: 62<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Complete: 143<br>Oldest: 2024-11-09 11:12:20 +0000<br>Newest: 2024-11-17 22:38:05 +0000<br><br>Failed: 2<br>Oldest: 2024-11-10 19:34:02 +0000<br>Newest: 2024-11-10 19:34:02 +0000<br><br>Pending: 10<br>Oldest: 2024-11-18 13:20:04 +0000<br>Newest: 2024-11-18 21:20:17 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-17 22:52:43 +00:00<br>

    The fatal errors


    2024-11-12T20:11:33+00:00 Critical Uncaught Error: Call to undefined method ElementorPro\Core\Utils::_unstable_check_document_permissions() in /home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php:150
    Additional context
    {
    "error": {
    "type": 1,
    "file": "/home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php",
    "line": 150
    },
    "backtrace": [
    "",
    "#0 [internal function]: ElementorPro\Modules\Payments\Module->get_stripe_tax_rates(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
    "#1 /home/infinit3/tripzenic.hu/wp-content/plugins/elementor/core/common/modules/ajax/module.php(176): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
    "#2 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(324): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')",
    "#3 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
    "#4 /home/infinit3/tripzenic.hu/wp-includes/plugin.php(517): WP_Hook->do_action(Array)",
    "#5 /home/infinit3/tripzenic.hu/wp-admin/admin-ajax.php(192): do_action('wp_ajax_element...')",
    "#6 {main}",
    "thrown"
    ]
    }
    2024-11-12T21:05:36+00:00 Critical Uncaught Error: Call to undefined method ElementorPro\Core\Utils::_unstable_check_document_permissions() in /home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php:150
    Additional context
    {
    "error": {
    "type": 1,
    "file": "/home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php",
    "line": 150
    },
    "remote-logging": true,
    "backtrace": [
    "",
    "#0 [internal function]: ElementorPro\Modules\Payments\Module->get_stripe_tax_rates(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
    "#1 /home/infinit3/tripzenic.hu/wp-content/plugins/elementor/core/common/modules/ajax/module.php(176): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
    "#2 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(324): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')",
    "#3 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
    "#4 /home/infinit3/tripzenic.hu/wp-includes/plugin.php(517): WP_Hook->do_action(Array)",
    "#5 /home/infinit3/tripzenic.hu/wp-admin/admin-ajax.php(192): do_action('wp_ajax_element...')",
    "#6 {main}",
    "thrown"
    ]
    }
    Plugin Support Jonayed Hosen (woo-hc)

    (@jonayedhosen)

    Hi @kingagobolos ,

    Thank you for sharing the video. It really helps clarify the issue. I understand that switching your product data from simple to variable is causing a blank area to appear in the tab, as shown in your video.

    It seems something might be interfering. Do you recall when the issue started? For example, did it happen after a plugin update or a change in settings?

    To begin troubleshooting, please try disabling the following plugin and then check if the issue persists:

    Csomagpontok és Címkék WooCommerce-hez – By Viszt Péter

    If this doesn’t resolve the issue, I recommend performing a full conflict test to identify if a plugin or theme is causing the problem. You can follow the steps outlined in this guide:
    How to Test for Conflicts

    Additionally, the error log indicates an issue related to the Elementor plugin, which might be affecting its internal builder. While we can’t be certain at this stage, you could try temporarily disabling Elementor to see if it resolves the problem.

    Please try these steps and let us know how it goes!

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