Inactive support

  • Resolved boka003

    (@boka003)


    1 week, 1 day ago

    Hello,

    Support for premium users is not active for more then 30 days?

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello,
    Our sincere apologies if there was any issue with your premium ticket.
    There was an error on a couple of tickets, where they got flagged in error as ‘replied’ when they were actually not responded to.
    We should be able to fix this quickly to avoid future reoccurrences.
    Can you please send us the link to your ticket or the ticket ID number and we will check the status with our premium Support if there was any kind of issue for them not responding to it?
    If that is the case, they will respond to it with urgency.

    Thank you.

    Thread Starter boka003

    (@boka003)

    Hi,

    This are 2 tickets: #3748552 and #3487752

    Plugin Author wpDataTables

    (@wpdatatables)

    Hello,

    Thank you for your patience. We’ve located your tickets, and our Premium Support team has now replied to both.

    We sincerely apologize for the oversight, which was due to an error on the Ticksy Support platform. We have addressed this issue to ensure it doesn’t happen again in the future.

    Please check the replies on both tickets, and our Support team will continue to follow up with you there.

    Thank you for your understanding, and once again, we apologize for the inconvenience.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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