WC 9.4.1 – order_review spinning around

Hello Johan WALTER,

Thank you for contacting WooCommerce support.

I understand you’re facing an issue where the order review section on the checkout page keeps spinning after updating to WooCommerce 9.4.1 and WordPress 6.7.

Could you check your browser’s console tab for any JavaScript errors?
This might help identify the cause.

Looking forward to your response. ??

Hi @doublezed2

Console doesn’t show anything
SCREENSHOT https://ibb.co/KxzgPFf

But some issues are mentionneds
SCREENSHOTS
https://ibb.co/4ZNS10f
https://ibb.co/8XjQH5q
Document is the checkout page

Regards

Johan

Hi there,

In order to troubleshoot this further, please share the following:

• A URL to your site to test the checkout from our side;
• A copy of the status report as found under WooCommerce > Status

Thanks!

Hi @riaanknoetze

i don’t want to share all this information on public forum.

I will open a ticket on woocommerce.com on Monday

Thanks

Regards

Johan

Hi Johan @johan_walter,

Our internal ticketing system is for the paid extensions sold on?WooCommerce.com. We’re not currently offering paid support for Core WooCommerce questions.

If you believe you need one-on-one assistance to solve this, we recommend our partners at Codeable:?https://www.codeable.io/partners/woocommerce/

I hope this helps.

HI @ckadenge

This doesn’t help! We don’t want to pay to fix bugs from Woocommerce. 4 websites This withnsame issues afrer upgrade this has something to do with upgrade. This version has a lot of issues seeing all tickets open

And sharing information publically is not a good option. For this king of information you should have private message that only you can see.

Hi ,

This doesn’t help! We don’t want to pay to fix bugs from Woocommerce. 4 websites This withnsame issues afrer upgrade this has something to do with upgrade. This version has a lot of issues seeing all tickets open

I understand your concern about this. However, as this is a free plugin, we dedicate our support to this plugin on this forum and have our Happiness Engineers helping out here.

And sharing information publically is not a good option. For this king of information you should have private message that only you can see.

I’d like to clarify that sharing the system status report on this forum does not lead to any security breaches. However, you can opt to share it securely via https://quickforget.com/. Please be sure to set a longer period of time so that one of our support agents can be able to access.

I hope this helps. Looking forward to assisting you further.

Hi @ckadenge

I don’t agree at all!

Nobody should post publically system status report.

In this report there are URL of website and list of plugins. To hack a website, the most common way is to use vulnerability of a plugin. Someone with bad intention has all datas in status report with name of plugins and URL of website.

A feature private post on this forum would make it more secure.

Nothing is free, on all our websites we have paid plugin.

I will work on the issue on Monday and post on this thread what I can find

Hi

I ran a second debug and it happens that issue is related to Shopkeeper Extender
First debug, I used “Health Check” plugin
Second debug, I made this morning, I did it manually deactivating also “Health Check”

I did more testing deactivating debug mode, issue happens only when debug mode is on

I posted on their support
https://www.ads-software.com/support/topic/wc-9-4-1-order_review-spinning-around-2/

Regards

Johan

As a WooCommerce forum agent, your response should acknowledge the user’s efforts and clarify the scope of your support. Here’s a suitable response:

Hi there,

Thank you for providing detailed information about your debugging process and for sharing the link to the support topic you posted for the Shopkeeper Extender plugin. It’s great to see the steps you’ve taken to identify the source of the issue.

Since the behavior occurs only when the debug mode is active and is tied to the Shopkeeper Extender plugin, it’s likely specific to how that plugin interacts with WooCommerce. As this appears to be a third-party plugin issue, reaching out to their support team is the best course of action.

We’re here to assist with any core WooCommerce functionality issues. If you encounter any challenges directly related to WooCommerce (e.g., order processing, shipping setup, or payment issues), feel free to share the details, and we’d be happy to help.

Hi @shahzeenfarooq , @ckadenge @riaanknoetze

I open this issue again
Shopkeeper Extender has been updated, order_review is still spinning around

I did more test, it is related to new update of WooCommerce

When debug mode is on:
If message warning, deprecated or notice display order_review is spinning around
If NO message warning, depreated or notice dislpay order_review is NOT spinning around

When debug mode is off
No message ever display so order_review is NOT spinning around

That’s why my first debug with Health Check made order_review spinning around with only Twenty Twenty Four and WooCommerce because Health Check has a notice Function _load_textdomain_just_in_time

My second debug manually with Health Check deactivated didn’t have order_review spinning around because the notice from Health Check didn’t display any more

Can you please test on your side and provide a fix.
You need to be on debug mode with a message (whatever it is), if you are on debug mode without any message, order review will not spin around.
You can install Health Check which hasn’t been updated yet or WooCommerce PDF Product Vouchers (of Skyverge from your store – I emailed them concerning Function _load_textdomain_just_in_time, they haven’t provided an update yet)

Thanks

Regards

Johan

Hello Johan WALTER,

Thank you for your reply.

To investigate this and reproduce the issue on my side, I will require the System Status Report.
I appreciate your concerns and value your privacy.
It may be advisable to reach out to a developer you trust to examine the problem you are encountering.

Please be aware that this is not a commonly reported issue, which indicates that it may be specific to your server or site.

Don’t hesitate to contact us again if you have more questions or concerns.
We are here to help ??

Best regards.

Hi @doublezed2

As I already mentionned before nobody should post a Status Report publically on Support forum. WordPress must implement on forum a way to post private message to include Status Report.

This issue is not easy to spot, it can be confusing depending on plugin user use and if debug mode is on or not.
Most of users, as I can read on forum don’t have stagging website and might not be on debug mode.
I posted on Github and a user replied that h saw similar issues https://github.com/woocommerce/woocommerce/issues/52646#issuecomment-2500430755

I replied to a thread mentionning same issue few days ago. User didn’t reply but if he put debug mode off, it solved issue,
https://www.ads-software.com/support/topic/infinite-loading-spinner-in-checkout-errors-about-content-security-policy/

You can make a test on your side using a theme, Woocommerce and a plugin that has a warning, notice or deprecated message. For example Health Check has a notice message, woocommerce-pdf-product-vouchers from your store (SkyVerge) has also same notice message.
You must be in debug mode.
Check order_review on check out page to see if you can place an order or if it is spinning around.
Then deactivate debug mode and check again order_review, it should stop spinning around.

Hello Johan WALTER,

Thank you for your reply.

I understand your point about posting SSR here.
Since this is a public forum designed for the WordPress community, it would be counterintuitive to include private messages.

Having said that, WooCommerce offers Premium Support separately via WooCommerce.com.
This is a secure channel of communication where our Happiness Engineers will provide 1-1 support to you.

I will suggest again to consult a developer you trust to examine your site and troubleshoot the problem you are encountering.

Let me know if you have any questions. ??

Best regards.