Conflict with Divi Theme Customizer

  • Resolved sneader

    (@sneader)


    1 week, 6 days ago

    I’m using the Divi theme, on WordPress 6.7. After installing SmartSlider 3 (free version), every menu item in the WP Customizer is gigantic (i.e. every menu item like General Settings, Additional CSS, etc.) are all about one page tall. Deactivating SmartSlider 3 solves the problem.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @sneader!

    I wasn’t able to replicate this problem and we haven’t heard of such issue before, so it might be related to using another plugin next to Divi theme too. We would need to do some deeper debugging, so please get in touch with us through our form, and we will try to figure out what is the issue!

    Thread Starter sneader

    (@sneader)

    I really appreciate your willingness to help! I deactivated every plugin except SmartSlider 3, and the problem persisted (before posting in support), so I don’t think it’s being caused by another plugin. I also removed all custom CSS. Strange indeed, but I bet we’ll get to the bottom of it. I’ll reach out — thank you!

    Hi. I have the same problem. (updated divi theme, updated wordpress version, updated plugins.)
    The problem disappears if I deactivate Smart Slider 3…

    Plugin Support Robert

    (@robertnextendweb)

    Hi @gianniggb

    Could you please get in touch with us over our ticket system?:
    https://smartslider3.com/contact-us/support/
    And we’ll continue debugging there.
    In the meantime, please also try if the issue happens with only Smart Slider 3 and Divi enabled.

    Got the same problem with Divi and Smart Slider 3 PRO. WP Customizer is gigantic

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @roway

    Meanwhile we have managed to identify the conflict and already fixed it in our latest build.

    So anybody who experiences an issue in the Customizer with or without Divi, please get in touch with us directly over the ticket system:

    and we will send the build with the fix.

    Sorry for the inconvenience!

    Best regards,
    Laszlo.

    Thanks for your QUICK response and fix. All’s good now.

    Plugin Support Gabor

    (@nextendweb_gabor)

    I’m glad we could help!

    Anyone else using Smart Slider Free and would like to get the fix, the installer can be downloaded from here and a reinstallation should happen. Pro version users should contact us.

    We will release a new Smart Slider version with this fix soon.

Viewing 8 replies - 1 through 8 (of 8 total)
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