Viewing 13 replies - 1 through 13 (of 13 total)
  • I have the same problem, I’m on the new version 12.4.3.

    Widget shows fine in backend or even when logged in, just not in incognito. Same error:

    Widget not found! Probably it is already deleted or there is typo in its ID…..

    Plugin Support Laca

    (@lacadev)

    Hi,

    Thank you for reaching out!

    The error message you’re encountering is likely due to a cached file from a previous plugin version.
    To resolve this issue, please follow these steps:

    1. Ensure you’re using the latest version of the plugin. If not, update it to the most recent version.
    2. Clear the cache in your WordPress caching plugin (e.g., LiteSpeed Cache or any other caching plugin).
    3. Clear your browser cache to ensure the latest version of the file is loaded.

    After completing these steps, check if the issue persists.
    Please let us know if this resolves the problem! ??

    Best regards,
    Laca from Trustidnex

    Thread Starter jackieriel

    (@jackieriel)

    @lacadev

    Thank you for your feedback. I’ve already tried all the steps you mentioned, but unfortunately, the issue still persists.

    Looking forward to any further suggestions you might have!

    Best regards,

    Plugin Support Laca

    (@lacadev)

    Hi @jackieriel

    I’ve checked your website in various browsers and in incognito mode as well.
    The widget appears to be functioning correctly on my end.
    I’ve attached a screenshot for your reference: https://snipboard.io/UFkVnN.jpg.

    It’s possible that your browser cached an incorrect file. To resolve this, I recommend clearing your browser cache or testing the page in incognito mode or a different browser to see if the issue persists. You can also try reloading the file directly via this link: https://cdn.trustindex.io/loader.js.

    Let me know if this helps or if there’s anything else I can assist you with!

    Best regards,
    Laca from Trustindex

    Thread Starter jackieriel

    (@jackieriel)

    @lacadev,
    Yes review is showing correctly, this error is at the footer section of the website. That is what I was referring to. Attached is the screenshot
    https://photos.app.goo.gl/TUTXNr4Yt7AZn8vB9

    Best regards,

    Plugin Support Laca

    (@lacadev)

    Hi @jackieriel

    Oh, I see the issue now—thank you for pointing it out! Apologies for the oversight.
    We’ll work on fixing it promptly and get back to you soon. ??

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    Hi @jackieriel

    We have resolved the issue.
    Could you please check and confirm if everything is working fine on your end?

    Thank you for bringing this to our attention!

    Best regards,
    Laca from Trustindex

    Thread Starter jackieriel

    (@jackieriel)

    Hi @lacadev

    Thanks alot, it has been resolved. Could you share what was the issue ?

    Best Regard,
    Jackson

    how did you resolve it, I still have the problem?

    Plugin Support Laca

    (@lacadev)

    Hi @splet99,

    Please send us a link where we can review the issue.
    If you are using a caching plugin, please clear the cache.

    Best regards,
    Laca from Trustindex

    Here at the bottom.

    https://komponentko.si/

    Seem to be working now but not showing stars, even with wp rocket disabled

    Plugin Support Laca

    (@lacadev)

    Hi @splet99,

    The widget is currently experiencing conflicts with certain lazy load plugins.
    We are actively addressing this issue, and a fix will be included in the next update, which is expected to be released within 1-2 days.

    We will notify you as soon as the update is live.
    Thank you for your patience and understanding!

    Best regards,
    Laca form Trustindex

    many thanks!

Viewing 13 replies - 1 through 13 (of 13 total)
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