• If I login to WP and navigate to Appearance/Menus on my Android tablet, I can see all of my menu entries but if I click on any of the menu items, they do not open so I cannot edit/move/remove them as I can when using my laptop/desktop.

    I have tried Chrome, Samsung and Firefox with the same result.

    WP 6.6.2

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
  • Moderator James Huff

    (@macmanx)

    Do you have the same issue in both landscape and portrait orientation on your tablet?

    And, do you have the same issue on a desktop or laptop computer?

    Thread Starter Stephen Davies

    (@scldad)

    Same result in both portrait and landscape mode.

    No problem at all on laptop or desktop.

    Moderator James Huff

    (@macmanx)

    On your tablet, try with all browser extensions disabled.

    Thread Starter Stephen Davies

    (@scldad)

    How to do that on Android Chrome?

    Moderator James Huff

    (@macmanx)

    I’m not sure, I don’t use Android myself.

    Thread Starter Stephen Davies

    (@scldad)

    OK. I’ve tried a couple of things in Chrome settings but nothing has had any effect so far.

    I have not knowingly installed any extensions in any of the browsers that I have on my tablet.

    All give the same result (or lack thereof).

    (I need this functionality on my tablet because I shall be travelling overseas wirh no laptop.)

    Moderator James Huff

    (@macmanx)

    Are you able to manage them in the app instead? https://www.ads-software.com/mobile/

    If so, that will definitely be overall easier when traveling.

    Thread Starter Stephen Davies

    (@scldad)

    I’ve just installed that app but it will not accept my site URL on the Login page.

    Moderator James Huff

    (@macmanx)

    Make sure you’re clicking the “enter your existing site address” button.

    I assume you are though, so what is the IRL of your site?

    Thread Starter Stephen Davies

    (@scldad)

    holdfastmac.asn.au

    It has a login tag too for login access

    Moderator James Huff

    (@macmanx)

    While your site is publicly accessible, the app cannot access your site’s XML-RPC file: https://holdfastmac.asn.au/xmlrpc.php

    This file is used by the WordPress app, and other plugins and apps, to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    https://www.ads-software.com/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Thread Starter Stephen Davies

    (@scldad)

    Thank you very much for your great help.

    I shall follow your suggestions ASAP.

    Cheers,

    Stephen

    Thread Starter Stephen Davies

    (@scldad)

    There was an .htaccess block on xmlrpc.php so I turned that off (via WP Solid Security) .

    There is now an SSL error which I have referred to my host.

    Thanks again,

    Stephen

    Moderator James Huff

    (@macmanx)

    It looks like both your site and XML-RPC file are working properly now.

    Were you able to try the app?

    Thread Starter Stephen Davies

    (@scldad)

    There is still a problem at my host.

    Login attempts from the app give:

    Trust anchor for certification path not found.

    I am talking to my host.

Viewing 15 replies - 1 through 15 (of 18 total)
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