hi @ash3347 ,
I hope you’re doing well and I’m sorry to see that you are facing this issue.
Also, thanks @wpsmartsolutions for sharing those steps which helps, anyways, I would not suggest 1GB of memory limit unless the site is too big with many plugins and the sever has enough resources.
Usually using 256MB is okay for “standard sites” and 512MB should work for e-commerce or complex sites.
@ash3347 , I understand that you have already increased the limits, in case max_execution_time is not 300 yet, could you give that a try?
In case that doesn’t work, could you please try to find a line that look like this on your wp-config.php?
define('WP_DEBUG', true);
And replace it with:
// Enable WP_DEBUG mode
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
@ini_set( 'log_errors', 1 );
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
Then, please try to export the form again and check the wp-content folder for a debug.log file, you can share it using a service like Google Drive or Dropbox, it should have a “Fatal Error” as it’s returning an error 500, please find that line and you can share it with us or share the complete debug.log if possible and if it doesn’t have any sensitive info.
I hope to hear back from you soon.
Best regards,
Williams Valerio
