An error occurred while processing the form. Please try again

  • I used the forminator plugin for the newsletter in the footer of the website but when I try to fill the form and click subscribe it keeps saying “An error occurred while processing the form. Please try again” instead of the success message but when I check the form dashboard it shows that the submission entered

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @theboydemola

    I reviewed your newsletter form and tried to submit it on my end however after about 20 seconds of waiting I got an error similar to yours, the browser console logs show a 500 server error.

    There has been a critical error on this website.

    In order to find more information you need to check the site error logs, which usually can be found in your hosting error logs or in WordPress wp-contents folder, if the debug mode is already enabled otherwise you will need to enable the debug mode and try to reproduce that error so the logs are created.

    Please take a look at this document to learn more about how to enable WordPress debug mode and where to find the error logs:
    https://learn.www.ads-software.com/tutorial/debugging-in-wordpress/

    Once you found the error logs if you wouldn’t mind please share it here using a free storage like google drive or drop box.

    Kind Regards,
    Amin

    Thread Starter theboydemola

    (@theboydemola)

    Alright thank you, I have done this and here’s the link below

    https://drive.google.com/drive/folders/1YABqR7Q5Y9_m3SdVVuHvRg6uyOuephLX?usp=drive_link

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @theboydemola

    It seems this file is not public. Can you make it public so we can review this?

    Also, can you export your form, upload it to Google Drive as well, and share the link in your next reply?

    Kind Regards,
    Kris

Viewing 3 replies - 1 through 3 (of 3 total)
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