Order Number and Order ID Inconsistent

  • We implemented the?Sequential Order Numbers plugin back on April 1, 2024 after merging 2 sites, and the Slack for WooCommerce plugin notifications worked great and used the correct new order numbers until October 7, 2024.?I did a little more digging – and I wonder if it would be a simple fix if the Sequential Order plugin updated the order number and the order ID? I was looking at our email marketing variable arrays, and I noticed that Klaviyo can see both the Order ID (the old number, for example #380855) and the Order Number (new correct number, example #601527).

    Here’s links to screenshots that show that Slack notifications posted the correct new order number until 10/7.

    https://ibb.co/nbVLMJS
    https://ibb.co/Z81h0w0

    I already contacted Slack for WooCommerce support team, but they told me to contact the sequential order numbers plugin team.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @vyermal,

    It seems the Slack for WooCommerce plugin plugin you are using would be referring?post_id?instead of our sequential number. We suggest you to contact the vendor plugin and request them to use?$order->get_order_number()?instead of referencing?$order->id?or?$order->get_id()?when fetching order data.

    Thread Starter vyermal

    (@vyermal)

    Hi, Slack for WooCommerce support said that that is not a built in option.

    “By default, WooCommerce uses the Order ID as the Order Number. Our Slack plugin is structured around this default behavior, meaning it works under the assumption that the Order ID is the same as the Order Number.”

    Can the Sequential Order Number plugin update the order ID?

    Thread Starter vyermal

    (@vyermal)

    Here’s the response from the WooCommerce for Slack support team – they sent me a PHP file but I can’t upload it here:

    I’d like to clarify that the Slack for WooCommerce plugin has been using the $order->get_order_number() function from the start, so their suggestion to use this function is already implemented in our plugin. Unfortunately, this is not the cause of the issue you’re experiencing.

    I recommend contacting the Sequential Order Number plugin support again and let them know that our plugin is already using $order->get_order_number() as part of the integration.

    For reference, I’ve attached the relevant file and code from our plugin to show that we are already utilizing?$order->get_order_number()?in the current implementation.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @vyermal,

    Kindly share the following details for a better understanding of the issue,

    • WooCommerce system status report (WooCommerce > Status > System status > Get system report).
    • Relevant files and code shared verifying the order number implementation with you by the WooCommerce for Slack support team.

    Please mask any user-sensitive information when sharing the details requested above. You may share the details via?this link?if you have any privacy concerns.

    Thread Starter vyermal

    (@vyermal)

    I tried to submit the support file from Slack for WooCommerce via the link you provided, but again it is a PHP file, and PHP files are not accepted for that form.

    I just submitted a contact form with our system report, the ticket ID is 75298.

Viewing 5 replies - 1 through 5 (of 5 total)
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