Captcha causing sign up form to hang

  • Resolved tristanmds

    (@tristanmds)


    1 week, 2 days ago

    I added a captcha to the login form and it’s causing the register form to hang. When I submit the form the network tab shows a captcha request getting sent and it stops there. I’ve validated that the captcha code is correct already, running on the same version as the key (V3) and has permission to run on this domain. It’s not logging any errors either.
    I am on wordpress 6.7 and profile builder 3.12.7

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @tristanmds,

    Just to be sure of some things first:

    1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Profile Builder and Paid Member Subscriptions (make sure the plugin version can be seen)?
    2. Could you please go to your site’s Dashboard -> Profile Builder -> Form Fields -> edit the reCaptcha field -> and send a full screenshot from there? Please make sure the API Keys are hidden/blurred.

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter tristanmds

    (@tristanmds)

    Sure no problem, and thanks for the quick reply.

    Here are the plugins I’m using: Paid Member Subscriptions (standard and basic) + Profile Builder

    https://snipboard.io/2Yd8Pm.jpg
    https://snipboard.io/7qKDo4.jpg

    Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @tristanmds,

    Sorry, but we are not allowed to speak about the paid versions here. In case you would like to have that conversation please open a support ticket using our site https://www.cozmoslabs.com/support/. I’m saying this since this issue is most likely related to the subscription plan you’re using and that specific plan functionality is available only in our paid plugin version.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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