Wordfence scan will not not complete error after 5 mins

  • HI

    Client site I cannot start a scan in Wordfence anymore

    A scan stage has failed to start. This is often because the site either cannot make outbound requests or is blocked from connecting to itself. Wordfence will make up to 2 attempts to resume each failed scan stage. This scan may recover if one of these attempts is successful

    What could be causing this please and HOW to rectify this?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kristinubute

    (@kristinubute)

    Also this is missing in the htaccess file also

    Wordfence WAF – Should I be pasting that back into the htaccess file where it used to be ?

    I’ve got an old backup of htaccess from previously.

    I have an SEO guy doing things in the backend also, but he wouldn’t have removed that.

    Plugin Support wfpeter

    (@wfpeter)

    Hi @kristinubute, thanks for getting in touch!

    You don’t need to manually reinstate Extended Protection in the .htaccess, you can just follow the wizard again in Wordfence > Firewall > All Firewall Options if that’s been accidentally removed. Wordfence would only remove this if “Remove Extended Protection” was clicked on the same page.

    Knowing that a scan stage failed to start with no scan log information or knowledge of platform, settings etc. wouldn’t be immediately knowable from our end. Feel free to send the diagnostic from the problematic site to see if we can spot a configuration issue.

    Send it to wftest @ wordfence . com directly from the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Many thanks,
    Peter.

Viewing 2 replies - 1 through 2 (of 2 total)
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