Reset password link not working…

Hi @cedriccharles – This seems to be an issue related to the link tracking feature Postmark offers, rather than the plugin itself. Can you please contact our support team here?

Thanks!

Thank you.

For your information, if I check/unchek the “Track links in emails” settings int eh plugin, it doesn’t change anything… The links keep the “https://click.pstmrk.it/…” part…

Also, the ticket has been submitted… Could you please ask them to check this as quickly as possible, as it’s breaking my website… Thank you ??

Thanks for submitting a ticket!

Disabling link tracking in the plugin and within the Postmark Server settings would not be retroactive so emails already sent would still have the links tracked.

If you are seeing links being tracked on new emails after disabling it in the plugin settings please also turn off link tracking in the Server settings within the Postmark UI. That should cause links to no longer be tracked on new emails you send.

You’re right! If I disabled it only inside of the plugin’s settings, the links were still tracked. I had to also do it within the Postmark UI. But what is the purpose of the plugin’s settings if we have to do it both sides ?

Good question!

Think of the Server’s Link Tracking setting in Postmark as the default Link Tracking setting. If you use the Postmark Server outside of the WordPress plugin, for example by a direct API call, it would use the Server’s Link Tracking setting if no option was specified in the API call.

The plugin setting lets you override the default Server level setting to enable Link Tracking at the API call level. So if the Server by default does not have Link Tracking enabled you can enable it in the plugin to turn it on. It does not override the Server setting to turn it off though, should the setting not be enabled in the plugin, and it is enabled in the Postmark Server settings.