crashed server after allowing brainstrom access

  • My server is now crashed after allowing you access to my wordpress admin.

    It was working fine testerday before you logged in.

    What did you do ?

    This site can’t be reached

    xxxxxx.com’s?DNS address?could not be found. Diagnosing the problem.

    DNS_PROBE_POSSIBLE

    This is a severe alert.

    PLEASE ADVISE ASAP

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support bsfankusht

    (@iankusht)

    Hi @evildoer,

    We are deeply sorry to hear about the issue you’re experiencing with your site. I completely understand how frustrating and concerning this situation must be.

    To assist you as quickly as possible, could you please share the ticket ID for the support request where access was provided? This will help us review the actions taken on our end and ensure we address any issues promptly.

    In the meantime, I recommend double-checking the DNS settings for your domain with your hosting provider to rule out any unrelated issues that might be causing the DNS_PROBE_POSSIBLE error.

    Once we have the ticket details, we’ll investigate immediately and get back to you with a resolution.

    We’re here to help, and I appreciate your patience as we work through this together.

    Best Regards,
    Ankush ??

    Thread Starter evildoer

    (@evildoer)

    I do not know why my server crashed after your login but it is working now.

    Thanks for helping me fix my header footer issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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