Revolut Payment Methods not properly loading on Checkout

  • Resolved ibmvalue

    (@ibmvalue)


    3 months, 2 weeks ago

    For the last month the Payment Methods are not properly loading – seems like they are missing some code as you cant enter CC data in any of them.

    You can reproduce it by adding any product https://prolata.hu/product/vjetrovka-unisex-windy-524/ to cart and moving to checkout.

    My guess is that its something related to Elemntor as when I switch back to the classic checkout page it is working which can be seen on this site https://prolata.si/delovne-kratke-hlace/ where it also wont work when Elementor checkout Layout is enabled.

    On the other end a 3rd site where I use the same setup as above (Woodmart/Elementor) it is working normaly https://navijaj.com/product/bodi-za-bebe-hnk-radnicki-mece/ when both are enabled.

    Also worth mentioning that until a month ago everything worked on prolata.hu and prolata.si with woodmart/elementor and I am not sure if an update with Revolut or on their side made this issues.

    By trying to debug something I spoted that the attached piece of code is missing when Elementor checkout is enabled which could cause the whole issue?

    < iframe allow=”payment” allowpaymentrequest=”” src=”https://merchant.revolut.com/card-field.html?token=&#8230;..

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @ibmvalue,

    the cause for this seems to be an incompatibility with the Elementor plugin. Please try disabling the Elementor checkout widget and check if the payment methods load properly.

    We’re going to be forwarding this to our developers to be addressed in the future.

    Kind regards,
    Matas from Revolut Business

    Thread Starter ibmvalue

    (@ibmvalue)

    I told you that it is working when I switch off Elementor – I dont undersand why you instruct me to do it now?

    I disabled Revolut Payment from all my sites until you fix this.

    Hello @ibmvalue,

    I wanted to assure you that our Developers are aware of this issue and are investigating a potential fix. As soon as we have an update for you, we’ll let you know.

    Kind regards,
    Matas from Revolut Business

    Thread Starter ibmvalue

    (@ibmvalue)

    Any updates on the above?

    Hi @ibmvalue

    After thoroughly investigating the issue, we found that it occurs when Blocks Checkout is enabled on your WooCommerce checkout page. While our plugin is fully compatible with Blocks Checkout and Elementor, the WoodMart theme enforces the use of the Classic Checkout, resulting in a conflict between the plugin and the theme.

    To resolve this, you need to disable Blocks Checkout. You can follow the step-by-step guide provided here: How to Disable WooCommerce Blocks.

    Please let me know if this solves your issue, and if there is anything else we can help with

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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