Product Description missing for SOME products

  • Resolved zavastin

    (@zavastin)


    2 months, 4 weeks ago

    Hello,

    I have a strange issue where only some products in the feed have the product description.

    Can you please give me an email address where should I send my xml file?

    PS – I am using the free version.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @zavastin ,

    It’s likely that the missing description is on the variations. This happens as woocommerce has a specific area to set the description for that specific variable.

    Simply change the short description mapping to short description parent, refresh the feed and view the feed via incognito

    Thread Starter zavastin

    (@zavastin)

    Hi, @superlemon1998

    In my case there are NOT variable products.

    After some basic debugging I noticed that the problem comes when I use “cols” and “rows”

    I have a custom product page template in Flatsome and I am using things like: [row v_align=”middle”] [col span__sm=”12″] in product description.

    On product pages that don’t have “cols” and “rows”, it looks like the xml file gets the Product Description.

    Plugin Support Jeff Alvarez

    (@superlemon1998)

    Hi @zavastin ,

    Yes, our plugin fetches the data based on the default Woocommerce fields, It’s best to reach out to the Flatsome support team regarding your issue.

    I’ll also raise an integration request with our Devs but there’s no ETAs on this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.