Status of Support Request to Download Monitor

  • Resolved Melissa Davis

    (@melissa-davis)


    2 months, 3 weeks ago

    Hello!

    I have the Popular version of Download-Monitor. I have tried to request support by emailing [email protected] since last Wednesday, December 11. The emails do not go through. Each time I send the email I get a response:

    mx.zohomail.com rejected your message to the following email addresses:

    DLM ([email protected])
    The address you sent your message to wasn’t found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

    1. Send the message again, but before you do, delete and retype the address. If your email program automatically suggests an address to use, don’t select it.
    2. Clear the recipient AutoComplete cache in your email program by following the steps in this article:?Status code 5.1.1. Then resend the message, but before you do, be sure to delete and retype the address.
    3. Contact the recipient by some other means (by phone, for example) to confirm you’re using the right address. Ask them if they’ve set up an email forwarding rule that could be forwarding your message to an incorrect address.

    mx.zohomail.com gave this error:
    <[email protected]> Mailbox delivery failure policy error

    I have tried to submit the support request through the download-monitor.com website. No replies to this request either.

    It is now December 15.

    Is anyone having issues in getting a response from Download Monitor?

    Thanks,

    Melissa

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @melissa-davis – thanks for reporting this, I’m going to be looking into it ASAP

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    So it looks like we’ve hit our 5GB “space” quota on Zoho (and they don’t have ANYTHING to automatically remove older emails) … once you hit that quota, no new emails can be received.

    I’ve gone ahead and removed really old emails and we’re now sitting at 1% of our 5GB space quota.

    Can you please try sending your initial email again?

    I’m really sorry for the hiccup, it looks like I should be looking for ANOTHER email service provider as Zoho didn’t even notify us that we’ve hit our Inbox quota.

    Thread Starter Melissa Davis

    (@melissa-davis)

    Hello Cristian,

    Thank you for your response.

    I have resent the support request. The subject line says “Re: [#21673] Support” since it is a continuation of an earlier request. It comes to you from the website owner’s account.

    I have not received the “undelivered email message” this time. Hopefully, the support request comes through to you this time.

    Thanks much,

    Melissa

    Thread Starter Melissa Davis

    (@melissa-davis)

    Hello Cristian,

    Did my support request come through? I am yet to receive the reply.

    Thanks,

    Melissa

    Plugin Support beatrice12

    (@beatrice12)

    Hello @melissa-davis,

    Unfortunately, I haven’t received your support request. Could you please try sending it again? Sometimes emails can get lost, but I’m here to assist you as soon as I receive it!

    Looking forward to your message!

    Best regards,
    Beatrice.

    Plugin Support beatrice12

    (@beatrice12)

    Hi @melissa-davis,

    We still have not received your email. Please let me know when you sent it again so I can check.

    Warm regards,

    Beatrice.

    • This reply was modified 2 months, 3 weeks ago by beatrice12.
    Thread Starter Melissa Davis

    (@melissa-davis)

    Thank you for following up, Beatrice. We received your reply to support ticket 21673 and have responded.

    Best regards,

    Melissa

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.