orders on ecommerce have overlapped

  • Resolved euloge

    (@euloge)


    2 months, 3 weeks ago

    I would need your help as it seems that some orders on ecommerce have overlapped.
    For example we have a mom who placed an order for Christmas Ticket and received order confirmation email #12983 dated 10/12. The next day I placed an order for a parent, the ecommerce gave him the same order number by overwriting it.
    Is it possible to check and see for how many orders this happened? By this morning I should give the correct numbers for this event tonight, but so I don’t know how to do it.

    The page I need help with: [log in to see the link]

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  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @euloge

    Thank you for reaching out! It sounds like you’ve got order number issues on your site that we need to sort out promptly. For a quick fix, you can check for duplicate order numbers by going into WooCommerce > Orders in your dashboard and reviewing the orders listed. As for the cause, this might be related to a setting or an plugin conflict.

    Could you please confirm if you have any order management plugins installed or if there are outdated plugins on your dashboard?

    To help us investigate further, please share your system status report. You can find it by going to WooCommerce > Status, clicking on Get system report, and then selecting Copy for support.

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