Login Loops and Issues
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My client is having major issues with their Woocommerce My Account page login for all of their customers.
1. First, the Lost Password link lead to a Lost password page, but the content on the page just refreshed the login page.
2. Then, we tried to fix some Cache issues with out host, Showit. I was then completely unable to login at all…it would just refresh.
3. Then, Woocommerce plugin needed an update, so it autoupdated, and then I also updated the Woocommerce database (and the Elementor one too, which I designed the account pages on visually).
4. Then, when I did that, I was able to sign in with my test login.
5. But now….everyone that goes to the my account page sees that they are logged in as me. I can’t logout, no matter what I do. And now the world see’s it.
Please help. Showit tried to help with some things on their end in WordPress, but they think this is starting to sound like bugs happening beyond them, and since Woocommerce handles the logins, I am hoping for any advice where to turn since I am at a loss.The page I need help with: [log in to see the link]
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Hi Toby, we have been having the exact same issue on our site as well: https://www.navavoices.org.
Must be a issue with voice actors ??Hello tobyrosedesigns,
Thank you for contacting WooCommerce support.
I understand your client’s customers are experiencing major issues with the WooCommerce My Account page, including login problems and incorrect session handling.
I visited your site and noticed that I appear to be logged in even though I have never visited the site before.
Are you seeing the same results on the My Account page?
Please share a screenshot from your end.This behavior suggests there is a problem with the cache on the site.
Lastly, share a copy of your site’s System Status Report to help investigate further.
You can find it under WooCommerce > Status. Select “Get system report” and then “Copy for support.”Looking forward to your response. ??
Hello navavoices
Thank you for your message here.
What a coincidence!
I would be happy to investigate this issue on a separate thread.
Could you please create a new topic?This will help us keep the forum organized and follow the forum guidelines.
Have a great day!
Hi Zubair!
Yes, this is exactly what is happening. Mine is the same as your screenshot. Looks the same on my end and to anyone that goes to this part of the site.Here is a copy of my system report, as requested.
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I really appreciate your help in this!!!
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This reply was modified 2 months, 3 weeks ago by
tobyrosedesigns.
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This reply was modified 2 months, 3 weeks ago by
Steven Stern (sterndata).
My store was experiencing the same loop to login and various other issues across the store and checkout. I noticed various other issues and on the forum and the found a solution on a different thread. The issue is caused by Elementor. Go to Elementor > Setting > Features, and set “Element caching” to inactive.
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This reply was modified 2 months, 3 weeks ago by
contemporaryartissue.
Thank you so much for sharing the solution! It does seem that the issue is related to Elementor’s “Element Caching.”
@atrsoftbl, could you please try the following steps?
1. Go to Elementor > Settings > Features.
2. Set the “Element Caching” option to Inactive.
Let us know if this helps resolve the issue! Thank you.
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This reply was modified 2 months, 3 weeks ago by
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