Review Form Edits not Displaying (Elementor)

  • Resolved Mike

    (@avagolf)


    2 months, 2 weeks ago

    Hi Guys, in elementor Widget (RevewX Woo Review), i made changes to the text (ex. changed the Full Name text to Name, changed the Full Name (Placeholder Text) to First Name, Last Initial etc…

    None of these changes are displaying correctly. You can view at this page: https://www.avalongolf.co/product/performance-golf-joggers-ii-black/

    I did try flushing the cache (WP-Rocket – on site). I also used a browser that doesnt cache. However i do not see the changes i made taking place.

    Let me know if any questions (if you need WP-Admin access, ill be happy to provide this).

    Thank you!

Viewing 15 replies - 1 through 15 (of 19 total)
  • Thread Starter Mike

    (@avagolf)

    good morning guys, just wanted to follow up on this as i believe it was overlooked. Your attention is greatly appreciated. Thank you!

    Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Hi @avagolf

    Apologies for the delayed response. It would greatly help us debug the issue and provide a solution if you could share your WP-admin access with us. You can share the credentials with our live chat agent.

    Thank you for your patience and cooperation!

    Thread Starter Mike

    (@avagolf)

    That sounds great, thank you! Ill go over to your website and get on the live chat to submit my credentials (ill also reference this ticket, and the other ticket i have open in which you requested WP-Admin access).

    Thank you!

    Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Thank you, @avagolf. We’ll get back to you as soon as we’ve addressed the issue.

    Thread Starter Mike

    (@avagolf)

    Thank you, i have just shared wp-admin access in your website support chat. I look forward to getting this resolved.

    Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Hi @avagolf

    Apologies for the trouble you’re experiencing. Could you please try deactivating and reactivating the plugin? If that doesn’t resolve the issue, kindly inform our live support team.

    Thank you for providing the necessary information to help us debug the issue!

    Thread Starter Mike

    (@avagolf)

    Preferably not (as we have 6000 reviews and the re-synch process takes about 45 minutes). Although if this is my only option, i can do it tomorrow morning (when web traffic is lowest). Let me know if you want me to try this.

    You also have my wp-admin login credentials if you want to check the site/issue.

    • This reply was modified 2 months, 1 week ago by Mike.
    Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Hi @avagolf

    At your convenience, please try the mentioned process and check if deactivating and reactivating the plugin resolves the issue.

    Thank you for your patience and support!

    Thread Starter Mike

    (@avagolf)

    OK sounds good, i willl try this first thing in the morning when we have the least amount of web traffic. Then will report back. Thanks

    Thread Starter Mike

    (@avagolf)

    ok i have deactivated, then reactivated. Some pages it displays (ex. working on this page now: https://www.avalongolf.co/product/performance-golf-joggers-ii-black/

    but not working on this page: https://www.avalongolf.co/product/tour-lite-rope-golf-hat-in-blue/ (reviews not actually even displaying).

    I believe there is some bigger, underlying issue. Please help!

    Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Hi @avagolf

    We’ve noticed some unusual behavior on your site. I’ve already shared an update in the live chat, which might also have been sent to your email.

    Please check and let us know if you need further assistance.

    Thank you!

    Thread Starter Mike

    (@avagolf)

    Thank you! I have just set up a staging site and sent over credentials via live chat on your site. I look forward to getting things resolved. Thank you for your dedication and efforts!

    Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Hi @avagolf

    Thank you for your understanding and cooperation. We’ll get back to you soon with a fix.

    Thread Starter Mike

    (@avagolf)

    I appreciate it. thank you very much!

    Thread Starter Mike

    (@avagolf)

    Good morning and happy new yeatr, just checking in for an update?!

Viewing 15 replies - 1 through 15 (of 19 total)
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