[issue on Mobile]

  • Resolved annunto

    (@annunto)


    2 months, 3 weeks ago

    Dear Team,
    I hope you are fine

    Upon viewing the popup on the mobile version, it is displaying incorrectly.
    Link : https://tinyurl.com/2b5rnle7

    Can you please verify and advised me of a proper solution?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @annunto,

    Thank you for your topic.

    We have checked your site on mobile, and the popup opened correctly.
    See the screenshot below:

    View post on imgur.com

    If possible, could you provide a more detailed explanation of how the popup is behaving on your site?
    This will help us identify the problem more accurately.

    FYI, it seems that the screenshot you attached may be incorrect. So, please double-check it.

    Looking forward to your reply.

    Thank you.

    Thread Starter annunto

    (@annunto)

    Dear @hyenokian
    I hope you are doing well.

    Thank you for your reply.

    I have noticed an issue where, when the popup is loading on mobile, it initially appears like this : https://imgur.com/JActspg

    I would greatly appreciate it if you could provide guidance on how to prevent this issue from occurring.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @annunto,

    Thank you for your reply.

    We’ve checked your case and would like to note that the popup is displaying correctly on both iOS and Android devices.
    See the screenshots below:

    View post on imgur.com
    View post on imgur.com

    To help us investigate further, could you please:

    1. Test on different devices and in incognito mode to confirm if the issue persists.
    2. Let us know if you have caching enabled.

    We have not noticed any issues on our side, and these steps will help us better understand the problem.

    Looking forward to hearing from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @annunto,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

    Thread Starter annunto

    (@annunto)

    Dear @hyenokian
    I trust you are doing well

    Apologies for the delayed response. Yes, please kindly close the ticket. I believe it was a cache issue on my side that was causing the display problem.

    Thank you for the help.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @annunto,

    Thank you for your response and the update.

    Glad to hear that everything works fine for you.
    Enjoy the plugin and feel free to open a new topic in case of any further questions.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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