Jetpack Communicate Error

  • Resolved WordPress Tester

    (@pilpentester)


    2 months, 2 weeks ago

    Jetpack Security got disconnected from my site. Have run the debug tool which told me to enable XML-RPC but that is already enabled. Please advise on any other ways to reinstate the connection.

    Btw the chat bot for support is the worst chatbot ever. Whatever options it indicates for further support just redirects back to the useless chatbot. Paying customers should be receiving better support than this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter WordPress Tester

    (@pilpentester)

    I click ‘Connect your user account’ on the ‘MyJetpack’ page.

    Then I get the authorisation loading and ‘You’re all set’ message and then I’m redirected to the WordPress site (https://wordpress.com/posts/www.pilship.com) with this message “We can’t communicate with your site because the Jetpack plugin is deactivated.Learn how to reactivate Jetpack“

    The information is so confusing and non-intuitive. Please assist me on what to do

    Thread Starter WordPress Tester

    (@pilpentester)

    Now In my wp-admin page, I am able to see the scanner and press scan. However, when I am in cloud.jetpack.com/dashboard (Jetpack Manage), under sites, the site has a red exclamation mark with the words “Jetpack is unable to connect to this site Fix now”.

    Why does it show that red status?

    Plugin Support Josh (a11n)

    (@vitkory)

    Howdy @pilpentester! I understand you’re having some connection issues with your site and Jetpack, I’d like to help you out further by taking a closer look at the connection and site – can you reach out to our support directly here.

    Please include this forum thread URL in your message to us so we can help you out faster!

Viewing 3 replies - 1 through 3 (of 3 total)
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