Issue with Question

  • Resolved seoriyvol

    (@seoriyvol)


    2 months, 1 week ago

    Hi there,

    I’m trying to use the Survey Maker plugin, and I’ve run into an issue with the question logic feature. I set up a survey with conditional logic (where certain questions only appear based on previous answers), but it doesn’t seem to work correctly.

    For example:

    I added a question
    If the answer is “Yes,” it should show a follow-up question about the car (like the brand or
    If the answer is “No,” it should skip to a general question un
    No matter what I select, the survey either ignores the logic and shows all questions at once or just skips them entirely. I double-checked my settings, but I can’t figure out what’s wrong.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @seoriyvol,

    Thank you for your topic.

    To help us assist you more efficiently, could you please provide the following details?

    1. A link to the website where the survey is set up.
    2. Screenshots of the General tab from your survey’s edit page.

    This information will help us better understand your setup and how you’ve configured the logic jump, allowing us to provide you with more accurate support.

    Looking forward to your reply.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @seoriyvol,

    We’re?closing?this ticket for now as we last heard from you 5 days ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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