No Reply to my Support Emails regarding Refund

  • Resolved miniend

    (@miniend)


    2 months ago

    I recently purchased the lifetime Plan for multiple products with ShopBuilder. Couple of days after I purchased it, Elementor Pro came out with an update to their plugin that made Shopbuilder not viable to use in multiple areas of my site. As I was targeting a full redesign to my website before the holidays, I had to use used another tool to do so.

    I reached out multiple times to support requesting a refund as I was not able to get a proper use from their plugin at the time I needed it, but other than the initial response that they are working to fix their plugin, I am not getting any reply from them.

    What other alternative communication or methods should I use to get my refund for a product that failed to work after I purchased it at the specific time that I needed it?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Mamunur Rashid

    (@mamunur105)

    Thank you for reaching out.

    We have already responded to your query. Kindly check your support ticket for our response.

    If you have any further questions or concerns, please let us know.

    Thread Starter miniend

    (@miniend)

    The reply was for the support ticket that is more than a week old, while ignoring my 3 emails after it for a refund, as the first reply was clear that this is a plugin issue caused by the code change after Elementor update.

    My refund request completely falls within the Refund Policy of the plugin and the time frame, yet my repeated request is ignored with no reply.

    Plugin Contributor Mamunur Rashid

    (@mamunur105)

    Thank you for reaching out.
    Please note that the ShopBuilder plugin on www.ads-software.com is completely free, and support is limited to the free version.

    If you’re experiencing issues with the Pro version, we kindly request you to contact the official support center for the Pro version directly, as we do not have the authority to provide support for Pro-related issues via the www.ads-software.com forum.

    Thank you for your understanding.

    Thread Starter miniend

    (@miniend)

    thanks for the feedback,

    the reason I am writing this is that all my emails and requests directly to the support center of the pro version is being ignored. This was my resort to try and get support after being ignored but seems that you also are not going to support.

    I am greatly disappointed at how hard it is to even get feedback on my refund request let alone actually resolving it.

Viewing 4 replies - 1 through 4 (of 4 total)
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