Unregister emails not getting sent.

  • Resolved mattyshack

    (@mattyshack)


    1 month, 3 weeks ago

    I am setting up the plug-in for the first time and I am getting the registration confirmation and notification emails. But none of the cancellation emails are getting sent or received. I can confirm I do not have the checkbox set to disable those email types.

    I’ve also set up Brevo with WP MailSMTP to ensure delivery.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author roundupwp

    (@roundupwp)

    Hey mattyshack,

    We haven’t had any other reports of this issue! Are the registrations that are being “unregistered” disappearing from the registration list as expected? So if you take a look at the event “Details” in the dashboard on the “Registrations” page are the records disappearing from the list of people that have registered?

    – Craig

    Thread Starter mattyshack

    (@mattyshack)

    Yes, They are being removed from the event on both the dashboard in WP and on the event page. I opened up the page so you can demo it.

    https://folsompickleballclub.com/event/mardi-gras-potluck/

    Thread Starter mattyshack

    (@mattyshack)

    FYI I am considering upgrading to the pay version, but getting this to work is something I want to make sure is working before I do.

    Plugin Author roundupwp

    (@roundupwp)

    Sure thing!

    I tried registering and then cancelling myself and it seems all emails arrived as expected:

    Cancellation email:
    https://snipboard.io/h4DiIX.jpg

    Cancellation confirmation email:
    https://snipboard.io/ZR7C38.jpg

    Were you specifically wondering about the notification to the admin? Any chance that your email inbox is blocking these specific emails or filtering them out?

    – Craig

    Thread Starter mattyshack

    (@mattyshack)

    So there are two use cases for users and one is working as expected and one is not.

    If you are a “guest” user and not logged into the site. Working as expected.
    1. User clicks register and provides name and email. Both consumer and admin emails are received.
    2. User returns to the page and clicks “already registered?” text link and enters the email address they registered with.
    3. User is sent email with link to verify unregister action. User clicks and receives notification email that they have cancelled.
    4. Admin email is sent with notification the user has unregistered.


    User is logged into WordPress.
    1. User clicks register and field is pre-populated with data from that users account with name and email. Both consumer and admin emails are received for event registration.
    2. User returns to the page and because they are logged in the tool knows they are already registered. The link presented is “Unregister from this event” link.
    3. User clicks this link and is automatically removed from the event.
    4. No unregistration emails are sent to the user or admin. So it seems this use case isn’t triggering the emails for logged in users.

    To test the logged in state I created an account for you with your support email and password1234@! You can click on My Account in the nav to log in.

    • This reply was modified 1 month, 2 weeks ago by mattyshack.
    Plugin Author roundupwp

    (@roundupwp)

    Hello again,

    You are correct there is a bug here!

    We recently added the feature for logged-in users to unregister with the click of a link. It seems adding the notification and confirmation emails when this occurs was missed. So we will add it in an update next week! That should take care of the issue.

    Sorry for the confusion,

    Craig

    Plugin Author roundupwp

    (@roundupwp)

    Thanks again for reporting this!

    I just pushed out an update to address this. I’ll close the issue but let me know if anything still seems off.

    • Craig
Viewing 7 replies - 1 through 7 (of 7 total)
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