Woocommerce Integration disappeared. Empty Catalog.

  • Resolved jlmwp

    (@jlmwp)


    1 month, 3 weeks ago

    Hello

    I have this issue.

    We have an online store connected to Meta via this plugin.

    Our main data source is the Woocommerce Integration, also we have the pixel, and a feed file for complementary updates.

    On Commerce Manager, on Data Sources, I was cheking the options of the pixel and turned all of them off.

    I tested updating a product and everything worked.

    I kept working on some products warnings when suddenly I noticed my catalog had cero products.

    When I look on the data sources the Woocommerce Integration is missing.

    I tried reseting the connection, but the Woocommerce Integration does not appear on the data source list.

    Here are the System status and plugin log from our site today.

    https://drive.google.com/file/d/1YNQJg8lS-Z-NPkMZGWCoDUAsgiNevCK4/view?usp=drive_link

    What could be the cause?

    Thank you in advance.

    PD: Not related. I always write my posts on a text file previous to post them here. For some reason the message is shown on a code block.

    • This topic was modified 1 month, 3 weeks ago by jlmwp.
    • This topic was modified 1 month, 3 weeks ago by jlmwp.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jlmwp

    (@jlmwp)

    Hello

    I just noticed that the Woocommerce Integration Data Source is back on the list and the Products are back on the catalog.

    What could cause this? Can I disable all the Catalog options of the Pixel? (Add, delete, update)

    Thank you.

    Plugin Support Marija

    (@marijastuntcoders)

    Hello, happy to hear you were able to get the initial connection issue sorted out.

    There is no way of disabling specific catalog options. However, you can disable the sync by toggling the Enable product syncing with Facebook checkbox.

    Then, you can use the Facebook: Reset connection settings and Facebook: Delete Background Sync Jobs features at: WP Admin > WooCommerce > Status > Tools, to reset the connection and remove any pending sync jobs.

    Please let us know if this fixes the issue or you need any further assistance.

    Kind regards,
    Marija

    Thread Starter jlmwp

    (@jlmwp)

    Hello
    Thanks for your suggestions.
    Just to explain. I was looking at the Pixel options on Commerce Manager when the “Woocommerce Integration” dissapeared from the data sources.
    I tried the “Facebook: Reset connection settings” and reconnected a few times, but the “Woocommerce Integration” data source did not appear. This happened on the Production and Testing sites.

    Anyway, it appeared again after a few minutes, and nothing has happened since. I even turned off all the Pixel options on CM, just to test.

    Thank you again. I’m going to close this topic and i’ll be in touch if anything happens.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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