Email template

  • Resolved luisantiago

    (@luisantiago)


    2 months ago

    I’m trying to customize email templates through Email Settings, but when trying to save changes, even simple ones like adding a footer text, “Saving…” button keeps spinning for ever and nothing happens. On the other hand, I was able to edit page and link templates without problems. Any hint on how to solve this will be appreciated.

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Nayeem Hyder

    (@nriddhi)

    Hello luisantiago,

    Hope you are well. Please kindly check if there any console error comes in the browser after saving template. You can share the error here or also can provide a screenshot of the error. Please kindly check.

    Thank you and regards

    Thread Starter luisantiago

    (@luisantiago)

    Hi Nayeem! Thanks for your quick response. The FireFox console shows two errors and two warnings
    Errors
    -DataCloneError: URL object could not be cloned. // get-iframes.js:9
    -Error: Promised response from onMessage listener went out of scope // 2 vendors.chunk.js:1:525956

    Warnings
    -Downloadable font Glyph bbox was incorrect [followed by long row of glyph ids and other data]
    -This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning.

    By the way, I’ve tested this particular function both in localhost and production site, with different installations but with same results.

    Regards

    Plugin Support Nayeem Hyder

    (@nriddhi)

    I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. You may also switch theme to another for checking. Please kindly check and let me know.

    Thank you and kind regards

    Thread Starter luisantiago

    (@luisantiago)

    Let me say I went through all that. Tested without other plugins, under different themes (Twenty Fifteen and Neve), even under different browsers, to no avail. It’s weird you can’t reproduce the glitch on your side. Will try in an absolutely fresh wordpress installation and let you know. Regards.

    Plugin Support Nayeem Hyder

    (@nriddhi)

    Please kindly check . Also check the network tab for saving response as I image attached,
    https://i.postimg.cc/CKx8HLFp/screenshot-154.png
    Please kindly check.

    Thank you and kind regards

    Thread Starter luisantiago

    (@luisantiago)

    Hi, thanks again for your attention. Console response shows 500 internal server error, both in localhost and production installations, on different servers. If you need additional data, please let me know. Regards.

    Plugin Support Nayeem Hyder

    (@nriddhi)

    Can you please kindly let me know which email template you are trying save? You can also check the PHP log error details related to this issue and share with me what was the error. Please kindly check and let me know.

    Thank you and regards

    Thread Starter luisantiago

    (@luisantiago)

    Here with PHP error messages:

    View post on imgur.com
    Plugin Support Nayeem Hyder

    (@nriddhi)

    Can you please kindly let me know which email template you are trying save??Please kindly check and let me know.

    Thank you and regards

    Thread Starter luisantiago

    (@luisantiago)

    I’ve met same error in Default, Panel and Plain templates, so I guessed this glitch affected all of them.

    Regards

    Plugin Support Nayeem Hyder

    (@nriddhi)

    Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

    Thank you and kind regards

    Thread Starter luisantiago

    (@luisantiago)

    I appreciate your attention and glad to help from my side. Let’s wait and see what they find.

    Thank you, Nayeem

    Thread Starter luisantiago

    (@luisantiago)

    After last update this feature is working flawlessly again, so I mark it as solved.

    Plugin Support Nayeem Hyder

    (@nriddhi)

    Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://www.ads-software.com/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance ??

    Thank you again and regards

Viewing 14 replies - 1 through 14 (of 14 total)
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