Deleting messages

Hello,

Which version of WordPress did you used and Flamingo version?

Best regards

WordPress version 6.7.1

Flamingo version 2.5.

Hello, any update?

Thanks

Dan

Hello @inazo, have you had a chance to take a look at this?

Thank you,

Dan

Hello,

Sorry for the delay, but i’m very busy for the moment. I take a time to check this week.

Best regards

Thanks

Hi,

Any updates?

Thanks

Hello,

Sorry for my late response. So we have an production website with this version :
6.7.2 => WordPress
2.5 => flamingo
6.0.4 => contact form 7

And we have no issue of deleting message on it.

Did you have some error logs in your website about the plugin, or any information ?

Best regards,

Thanks for your reply.

I Can confirm that my production website is:

6.7.2 => WordPress
2.5 => Flamingo
6.0.4 => Contact Form 7

Site is hosted on WP Engine. I have set messages to be deleted if they are 14 days and older.

Is there any automation that may be blocked by the hosting provider?

Thanks

Dan

This is from the hosting company (WP Engine):

I would reach out to the plugin support. How or what does it run to delete the files. Is it a script, is it a command. It could be that something in the command is not allowed by the server in which case they would either have to change it or you would need to use a different plugin. Its hard to know with the information provided by the error.

Its not on our disallowed list and I have never come across it before and I have checked our support system and seeing no reference to it so It has either never been used with us before or nor has ever reported an issue to us about it before.

Hi,

For response the plugin use the native function in worpdress : wp_schedule_event, to run hourly the cleaning script.

Best regards;

I can confirm it is working now.
the issue might have been that there were a lot of messages to delete so the server might have timed out.
Thank you for your help.

Dan