Expired and recall error

  • Resolved ximenavin

    (@ximenavin)


    2 months ago

    I’m having a problem with the plugin seeming to disconnect from Stripe.
    When a user wants to purchase, they get the following error: ‘expired and recall’.
    I checked the log and this is what I see multiple times:

    2025-01-29T16:48:23+00:00 Debug <——————- WebToffee Stripe Payment ( Calvagni – Charge – Order #8714 ) ——————->
    stdClass Object
    (
    [scalar] => expired and recall
    )

    The only way to fix it is to disconnect from Stripe and reconnect via the plugin’s general settings. This has happened to us several times in a week.

    Can you help me with this issue?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @ximenavin,

    Greetings from Webtoffee!

    We kindly request that you provide your logs so that we can investigate the issue you encountered more thoroughly.

    Share the wt_stripe_oauth log file from WooCommerce by navigating to WooCommerce -> Status -> Logs. Additionally, examine your Stripe dashboard logs for any errors. Should you identify any errors related to payments, please provide us with the corresponding requests and responses. You may share this information privately using this link.

    Thread Starter ximenavin

    (@ximenavin)

    Thank you for you answer! I just uploaded everything that you asked in the link. My ticket ID is?#78502.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @ximenavin,

    Our analysis indicates that the error is indicative of an expired?access token within the transaction request. This situation appears to have arisen from an?empty string being submitted in the access token request, which has hindered Stripe’s ability to generate a valid token.

    We are currently looking to your past logs that you shared with us.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    HI @ximenavin,

    We will be addressing this issue in our next release. We have observed some improvements in this area that will be added to the plugin in our next official release. Fell free to update the plugin once an update it is available

Viewing 4 replies - 1 through 4 (of 4 total)
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