[NSFW] Assistance Needed with “truncateString is not defined” Error in ReviewX Plugin

  • santiagouzal

    (@santiagouzal)


    1 month ago

    Dear ReviewX Support Team,

    I hope this message finds you well.

    I am encountering an issue with the ReviewX plugin on my WordPress website (https://maguenblu.com). When using the plugin, the following JavaScript error appears in the browser console:

    Uncaught ReferenceError: truncateString is not defined
    at [Alpine] truncateString(base-skin/reviewAggregationData?.data?.product.title ?? ”, 20) (eval at safeAsyncFunction (https://maguenblu.com/wp-content/plugins/reviewx/resources/js/alpine.js?ver=6.7.1:492:21), :3:16)
    at alpine.js?ver=6.7.1:517:23
    at tryCatch (alpine.js?ver=6.7.1:429:14)
    at alpine.js?ver=6.7.1:2953:7
    at reactiveEffect (alpine.js?ver=6.7.1:1788:18)
    at Object.effect2 as effect
    at effect (alpine.js?ver=6.7.1:52:35)
    at wrappedEffect (alpine.js?ver=6.7.1:68:29)
    at Function. (alpine.js?ver=6.7.1:2952:5)
    at flushHandlers (alpine.js?ver=6.7.1:604:48)

    Steps I’ve Taken So Far:

    1. Cleared browser cache and site cache.
    2. Disabled other plugins to check for conflicts (issue persists).
    3. Switched to a default WordPress theme to rule out theme conflicts (issue persists).
    4. Reinstalled the ReviewX plugin.

    Despite these steps, the error remains unresolved. This issue is affecting the functionality/display of [describe how it’s affecting your site, e.g., product reviews not showing correctly].

    Could you please assist me in resolving this error? If you need any further information or logs, feel free to let me know.

    Thank you for your support.

    Best regards,
    Santiago

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Sakhawat Sifat

    (@sakhawatsifat)

    Hello @santiagouzal

    I sincerely apologize for the delayed response and appreciate you bringing this issue to our attention. We deeply regret any inconvenience this may have caused.

    Could you please try deactivating and reactivating the plugin? If the issue persists, kindly share more details with our support team. Providing additional information will help us diagnose and resolve the issue more efficiently.

    Thanks for your support and cooperation. In the meantime, if you need any kind of further assistance feel free to contact our dedicated support team, we’re always here to help.

    Best wishes,
    Sakhawat, Team ReviewX

Viewing 1 replies (of 1 total)
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