Translation products do not have image galleries.

  • Hello,

    We use your paid version of WPML. Everything works fine, the import of products together with the import of translation was successful. The only problem is that the translated products have only a main image, but no more images in the gallery (they actually have no images in the gallery, I checked it on the product edition).

    I tried the option to synchronize images in the “Media Translation” tab, but it did not help.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Nicolas V.

    (@nicolasviallet)

    Hi wordpressdatasal,

    Thanks for reaching out. Here are some steps that might help resolve the issue:

    1. Go to “Products” and edit an original product (default language) in the WordPress editor.
    2. In the right sidebar, under the “Language” section, ensure that both “Duplicate uploaded media to translations” and “Duplicate featured image to translations” options are checked.
    3. Then, try synchronizing your media again:
      • Go to “WPML > Settings > Media Translation”
      • Make sure the first four checkboxes are checked
      • Click on “Start”
    4. Lastly, since you mentioned importing your products, please refer to this documentation to ensure that you completed all the necessary steps during the import process.

    If the issue persists, please start a chat on the WPML support forum. Our support team has the necessary tools to assist you, and we’ll be happy to help you resolve this.

    Thread Starter wordpressdatasal

    (@wordpressdatasal)

    Yes, each product has enable these 2 options “Duplicate uploaded media to translations” and “Duplicate featured image to translations”

    In “WPML > Settings > Media Translation” I can not check box “Set language information for existing media” Do you know why ?

    Plugin Support Nicolas V.

    (@nicolasviallet)

    Hi wordpressdatasal,

    Since Media Synchronization isn’t resolving the issue, please start a chat on our support forum. Our team has the necessary tools to assist you and help resolve the problem.

    thanks for your understanding

Viewing 3 replies - 1 through 3 (of 3 total)
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