recaptcha not showing in forms

Hello @karthik471

Hope you’re doing well today! Thank you for reaching out to us.

I checked the page you’ve shared, however, I was able to notice both ReCaptcha and could not replicate the issue. Please refer to the screenshot here: https://monosnap.com/file/kfwd69W4TOwbXJscBPHpg7L0aPIx3B

However, It is not recommended to use multiple plugins that have the same functions as those might conflict with each other and create issues. Since both the plugins are form plugins and both have reCaptcha modules they are more likely to conflict.

That said, even though you already tried clearing caches, can you please try checking the page on a different device or via a different network and check? As the issue seems somehow related to the cache or conflict due to similar plugin modules.

Kind Regards,
Saurabh

Hi,

I checked the Link : https://uk.riiffsperfumes.com/contact-test/ in some other network. It was working fine. So maybe it was a network issue.

But even if we consider it as a network issue, then why only captcha from forminator forms is not visible but captcha from other form is showing?

Please check this issue and resolve it as soon as possible.

Thanks

Hello @karthik471,

I hope things are going well for you.

So maybe it was a network issue.

It could be because I did some tests with different browsers such as Chrome, Firefox, Safari & Edge. All of them show a second form with the reCAPTCHA, not the first one.

Safari:- https://monosnap.com/file/YNXRtmre866cvs3afBaZc2OXeA5JFK
Chrome:- https://monosnap.com/file/frpqiOVbKmgJ6WkgUbbW6JdP9lwVaM
Firefox:- https://monosnap.com/file/8MB7GpJvGoaG4VOWqkDDKi3x2hgZZw
Edge :- https://monosnap.com/file/KXcx6itrkIQjNZNjpAVoSsuEgE2GzW

But even if we consider it as a network issue, then why only captcha from forminator forms is not visible but captcha from other form is showing?

Currently, the second form displays the reCAPTCHA. If we take a closer look at the browser—right-click, inspect, navigate to elements, and search for reCAPTCHA —we can see the instance of reCAPTCHA for the first form, suggesting it could be related to a conflict issue.
Ref:- https://monosnap.com/file/rqf2n8aUqljbg1dmZ3vBhIQOY2bCrG

For further investigation, you can check the reCAPTCHA display alignment to see if the first form of reCAPTCHA is set to hidden or not. You can refer to this documentation for the steps: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#recaptcha-alignment

If still, the above method doesn’t help to resolve the issue. You can share both form of export files so we can check them by adding same situation on our test site.
– Please refer to this doc for the export form method:- https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export.

You can share the form export file using pastebin.com or Google Drive. Ensure you’ve given the publicly visible permission or ref this guide:- https://support.google.com/drive/answer/2494822#share_publicly&zippy=%2Cshare-a-file-publicly.

We hope to hear from you after conducting the following test so we can narrow down the issue.

–
Kind Regards,
Imran Khan

• This reply was modified 1 month, 1 week ago by Imran - WPMU DEV Support.

Hi @karthik471,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

Regards,

Nithin