Error on International phone validation

  • Resolved Daniel Jimenez

    (@somosgrow)


    1 month ago

    Hey guys.

    Since version 1.39.0, there’s a validation error on International Phone Field. No mater the country or phone number (we’ve tried with real numbers from different countries), it shows the validation error.
    I’ve downgraded the plugin to the 1.38.3 version and it’s working correctly again.
    Keep in mind my concern for next update please.

    Have a great day,
    Daniel

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @somosgrow ,

    I hope you’re doing well and I’m sorry to see that you’re facing this issue.

    Please note that we can’t give an ETA of when issues are fixed but we can help you further here to confirm if it’s a bug on Forminator and report it to the developers so they can work on it.

    First of all, I would like to check the issue on your form, could you please export the form and share it with us? You can download the export and share it with us using a service like Google Drive.

    You can see how to export a form here – https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    I hope to hear back from you soon.

    Best Regards,
    Williams Valerio

    Thread Starter Daniel Jimenez

    (@somosgrow)

    Hello Williams
    Thank you for your quick response, and sorry for the delay on my answer.
    Here’s a link when you can find my form export:
    https://drive.google.com/file/d/1gKhtxSt82JYqnucd_FFi1VQB4ooUtmDO/view?usp=drive_link

    I want to let you know that even some styles in the phone field are missing (like the number on the country code).

    Thanks in advance for your help.

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @somosgrow

    Is there a staging page URL which you could share where you notice the issue or screenshots? So that we have a better idea?

    I could notice its working fine when tested in my system, so would like to see whats being missed.

    Regards,

    Nithin

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @somosgrow,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Regards,

    Nithin

    Thread Starter Daniel Jimenez

    (@somosgrow)

    I’m sorry for the delay on my response, but until today I was able to get the staging created.
    https://staging.mariarobayo.com/chatgpten90minutos/
    But the thing is that once I upload the backup, the problem was fixed immediately.
    So I think I’m going to make a backup from staging and update live site.
    In any case I’ll reach you back.

    Thanks for your help as always.

    Best regards, Daniel

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.