Buggy with zero support

  • If you or a visitor try to use the form to create a quote for a guest (someone without an account on your site) it won’t create the quote, if you or a visitor try to create a quote for a user, the quote is created but a client is not and the quote does not get tied to the users account…

    Tried to contact sliced to inform them but they don’t respond to emails or tickets so I can only assume this paid for plugin is abandoned…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MeganSupport

    (@megan891)

    Hi there,

    It is a great pity that you decided to give us a 1-star review. You did log a support ticket. We replied to your ticket noting our office hours. You requested a refund which we processed immediately. If you sent any emails to [email protected] you would have received a reply noting that this inbox is only for pre-sales queries and that a ticket needs to be logged for any other queries. Our plugin is not abandoned.

    It is false that we did not respond to your emails or support tickets.

    Kind regards,
    Megan
    Support Co-ordinator

    Thread Starter jhebbel

    (@jhebbel)

    I opened a ticket on Tuesday, waited 3 business days with no HUMAN response (I don’t count canned responses simply saying it was received) before I gave up, so well within office hours…. As for the refund I issued a chargeback through my bank so of course you responded.

    As for abandoned, this plugin has not been updated in over 3 years, even WordPress has a cautionary note at the top of your plugin warning people that it has not been tested in the last 3 major WP releases, that coupled with no human responses to tickets gives a strong case to assume the plugin is abandoned.

    Plugin Support MeganSupport

    (@megan891)

    We hope that you find a plugin that better suits your needs.

    Regards,
    Megan
    Support Co-ordinator

Viewing 3 replies - 1 through 3 (of 3 total)
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