Poor in every respect – but could be so good

  • Where to start; It looks great, has a relative easy to use UI – and that’s about it.

    You want support? That costs, you only get that if buy the premium addition. They dont answer in their social media groups etc.

    Today their plugin caused a critical error on one of our sites because a plugin library wasnt loading – no reply from the Dev. This is how AI broke the error down:

    “The error occurs during the WordPress plugin loading process (as seen in the stack trace going through wp-settings.php and wp-load.php). Specifically: The Event Tickets plugin is trying to initialize its container system
    During initialization, it’s trying to make a component called ‘pue.notices’
    This process requires the tribe_is_truthy() function, but it can’t find it    “

    You initially get booking emails, then they stop after about a week.

    The tickets plus premium plugin doesnt tally up total capacity when it should.

    There’s no manual override, where the admin can add or cancel tickets – it’s all very binary for an ideal world, ie one that doesn’t exist.

    Just avoid – save yourself hours of frustration

    • This topic was modified 3 weeks, 5 days ago by weareqed.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi, thank you for taking the time to share your detailed feedback with us. I completely understand how frustrating these experiences must be. I want to reassure, that your concerns are not being ignored. We’ve identified the issues you mentioned → particularly the critical error related to the missing tribe_is_truthy() function. This is actively on our radar, and our development team is working hard on a fix that we plan to release as soon as possible.

    Regarding the other challenges you shared, like email inconsistencies and ticket capacity calculations in Event Tickets Plus, we’d be keen to learn more. However, since these are related to our premium plugin, we’re unable to address them in this forum due to the .org guidelines. It would be great if you could submit a support ticket through our premium support portal or share your existing ticket ID here so we can follow up directly.

    Your feedback is truly valuable in helping us improve, and we appreciate your patience as we continue working on these. Once the fix is released, we’ll ensure it’s announced to everyone here.

    Thanks again for your patience throughout this process. Truly appreciate it!

    Thread Starter weareqed

    (@weareqed)

    Hi,

    where to start.

    You want to reassure me my concerns aren’t being ignored – So why in your support fb group do you do exactly that? Why haven’t you put on your social media channels that you know about the issue? The answer is, because you aren’t proactive in addressing issues.

    I had a copy of the plus version of your plugin and binned it because it didn’t play well with iphones. Quite an integral requirement, don’t you think, for a booking plugin? And if you go through this forum and your FB support group I’m not alone.

    You aren’t alone it not giving a toss about users(an issue which causes critical errors on our websites should be more than just “on our radar”), jeez Matt Mullenweg doesn’t care, so why should you?

    The absolute irony of this, is my client’s customers commented on your plugin and how wonderful the ui/ux was.

    Thread Starter weareqed

    (@weareqed)

    Hey @abzlevelup

    this is what I’m talking about: fb group

    can’t see any TEC presence

    Plugin Support Abz

    (@abzlevelup)

    I appreciate you taking the time to voice your concerns both constructive and critical feedback. Just to clarify, our Facebook group is a community-driven space where users share their experiences and ideas. It’s not an official support channel, and we focus our direct support efforts on our help desk, particularly for premium users.

    Since we’re already in conversation with you through our help desk, rest assured that we’re aware of the situation and are addressing it there. We’re also actively working on improving our support processes and communication on different platforms. Feedback like yours helps us prioritize those improvements.

    Thank you so much.

Viewing 4 replies - 1 through 4 (of 4 total)
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