My Event Slider is no longer working

Thanks for reaching out to us.

After thorough testing in our environments, we could not replicate the problem. The issue you are experiencing might be due to a conflict in your local environment.

To assist us in diagnosing the problem more effectively, could you please provide your site’s environment information? You can do this by following these steps:

• Navigate to “Tools -> Site Health” in your WordPress dashboard.
• Select the “Info” tab.
• Click on the “Copy site info to clipboard” button.
• Paste the copied information into your reply to this message.

We highly appreciate your patience and cooperation.

Thanks for looking into this. I already replied by returning email but this does not seem to have reached you.

Please find below the site info you requested:

` wp-core

version: 6.7.2
site_language: nl_NL
user_language: nl_NL
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 5
dotorg_communication: true wp-paths-sizes

wordpress_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl
wordpress_size: 795,81 MB (834462029 bytes)
uploads_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/uploads
uploads_size: 86,35 MB (90545680 bytes)
themes_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/themes
themes_size: 12,35 MB (12947241 bytes)
plugins_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/plugins
plugins_size: 111,00 MB (116393637 bytes)
fonts_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 15,41 MB (16154624 bytes)
total_size: 1.020,91 MB (1070503211 bytes) wp-dropins (2)

advanced-cache.php: true
maintenance.php: true wp-active-theme

name: One Page Express PRO (one-page-express-pro)
version: 1.3.59
author: Horea Radu
author_website: (undefined)
parent_theme: One Page Express (one-page-express)
theme_features: core-block-patterns, editor-style, widgets-block-editor, automatic-feed-links, title-tag, post-thumbnails, custom-header, custom-logo, customize-selective-refresh-widgets, menus, widgets, custom-background
theme_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/themes/one-page-express-pro
auto_update: Uitgeschakeld wp-parent-theme

name: One Page Express (one-page-express)
version: 1.3.43
author: ExtendThemes
author_website: https://extendthemes.com
theme_path: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/themes/one-page-express
auto_update: Ingeschakeld wp-plugins-active (18)

All-in-One WP Migration: version: 7.89, author: ServMask, Auto-updates uitgeschakeld
Contact Form 7: version: 6.0.3, author: Takayuki Miyoshi, Auto-updates ingeschakeld
EventPrime Events Import Export: version: 4.0, author: EventPrime, Auto-updates uitgeschakeld
EventPrime – Modern Events Calendar, Bookings and Tickets: version: 4.0.8.0, author: EventPrime Event Calendar, Auto-updates uitgeschakeld
Flamingo: version: 2.5, author: Takayuki Miyoshi, Auto-updates uitgeschakeld
GDPR Cookie Compliance: version: 4.15.10, author: Moove Agency, Auto-updates ingeschakeld
Jetpack Boost: version: 3.8.0, author: Automattic - Jetpack Site Speed team, Auto-updates uitgeschakeld
Jetpack Social: version: 6.1.0, author: Automattic - Jetpack Social team, Auto-updates uitgeschakeld
Minimal Coming Soon & Maintenance Mode: version: 2.42, author: WebFactory Ltd, Auto-updates ingeschakeld
One Page Express Companion: version: 1.6.42, author: Horea Radu, Auto-updates ingeschakeld
Pdf Embed: version: 0.5.0, author: Tropicalista, Auto-updates uitgeschakeld
Simple Calendar: version: 3.4.9, author: Simple Calendar, Auto-updates ingeschakeld
Simple Iframe: version: 1.2.0, author: Jorge González, Auto-updates ingeschakeld
Solid Security Basic: version: 9.3.6, author: SolidWP, Auto-updates ingeschakeld
WP Mail SMTP: version: 4.3.0, author: WP Mail SMTP, Auto-updates uitgeschakeld
WP Test Email: version: 1.1.8, author: Boopathi Rajan, Auto-updates uitgeschakeld
YellowPencil Pro: version: 7.6.5, author: WaspThemes, Auto-updates uitgeschakeld
Yoast SEO: version: 24.4, author: Team Yoast, Auto-updates uitgeschakeld wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1693
imagemagick_version: ImageMagick 6.9.13-10 Q16 x86_64 18376 https://legacy.imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 187 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 94 GB
imagick::RESOURCETYPE_MEMORY: 47 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 0
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, AVI, AVS, B, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: not available wp-server

server_architecture: Linux 4.18.0-553.5.1.el8_10.x86_64 x86_64
httpd_software: Apache
php_version: 8.3.16 64bit
php_sapi: fpm-fcgi
max_input_variables: 5000
time_limit: 180
memory_limit: 256M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2025-02-13T09:01:29+00:00
utc-time: Thursday, 13-Feb-25 09:01:29 UTC
server-time: 2025-02-13T09:01:27+00:00 wp-database

extension: mysqli
server_version: 10.11.11-MariaDB
client_version: mysqlnd 8.3.16
max_allowed_packet: 16777216
max_connections: 151 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/cgk-ermelo.nl/test.cgk-ermelo.nl/wp-content/plugins
WP_MEMORY_LIMIT: 64M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable solid-security

pro: free
initial_build: 4128
activated: 2024-11-11 19:33:32
patchstack: false
modules:
0: ban-users
1: firewall
2: brute-force
3: network-brute-force
4: backup
5: malware-scheduling
settings: {"ban-users":{"default":false,"enable_ban_lists":true,"server_config_limit":100},"firewall":{"max_attempts_host":10,"check_period":30},"brute-force":{"auto_ban_admin":false,"max_attempts_host":5,"max_attempts_user":10,"check_period":5},"network-brute-force":{"enable_ban":true},"backup":{"enabled":false,"interval":3,"method":"email","retain":0,"zip":true,"exclude":6},"global":{"write_files":true,"lockout_period":15,"blacklist_period":7,"blacklist":true,"blacklist_count":3,"automatic_temp_auth":true,"lockout_white_list":1,"log_type":"database","proxy":"disabled","proxy_header":"HTTP_X_FORWARDED_FOR","hide_admin_bar":false},"system-tweaks":{"protect_files":true,"directory_browsing":true,"uploads_php":true,"plugins_php":true,"themes_php":true},"wordpress-tweaks":{"file_editor":true,"disable_xmlrpc":"enable","allow_xmlrpc_multiauth":false,"rest_api":"default-access","valid_user_login_type":"both","force_unique_nicename":false,"disable_unused_author_pages":false},"hide-backend":{"enabled":false}}
patchstack-firewall-rules: undefined
user-firewall-rules: undefined
total-backups: undefined
active-vulnerabilities: 0
patched-vulnerabilities: 0
user_groups: [{"roles":[],"canonical":["administrator"],"users":0,"settings":["global.manage_group","dashboard.group"]},{"roles":[],"canonical":["author"],"users":0,"settings":[]},{"roles":["administrator"],"canonical":[],"users":0,"settings":[]},{"roles":[],"canonical":["editor"],"users":0,"settings":[]},{"roles":[],"canonical":["contributor"],"users":0,"settings":[]}] wp_mail_smtp

version: 4.3.0
license_key_type: lite
debug: Geen foutopsporingsmeldingen gevonden.
lite_install_date: nov 27, 2024 @ 2:27pm

Thanks for sharing the site info.

We will update you as soon as possible.

Thank you for reaching out.

We have checked the slider on your page (https://test.cgk-ermelo.nl/all-events/#page-content), and it appears to be working fine on your end.

For the page (https://test.cgk-ermelo.nl), it is possible that a plugin conflict is causing the issue. To troubleshoot this, please temporarily deactivate all other plugins except EventPrime and check if the issue persists.

If the issue continues after this step, please let us know, and we will be happy to assist you further.

We appreciate your cooperation and look forward to your update.

I have deactivated all plugins and then reactivated them one by one. I found that the conflict was caused by Jetpack Boost. The setting to postpone non-essential JavaScript caused the slider to crash. After switching that option off the slider worked again.

Thanks for your support!
Nico