Forgotten field in checkout – no error message appears

  • Resolved ainsli7757

    (@ainsli7757)


    2 weeks, 4 days ago

    If a customer forgets to fill in a mandatory field during checkout, no error message appears. The form reloads, but there is no indication (e.g. in red) as to which field was not filled in.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Elena

    (@elenathemehigh)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter ainsli7757

    (@ainsli7757)

    Hi Elena

    Thank you for your reply. I’ve just tried to find out how to raise a ticket through your website, but I couldn’t find anything… How shall I do that?

    Thank you!

    Plugin Support Elena

    (@elenathemehigh)

    You can submit a ticket through the link below.

    https://help.themehigh.com/hc/en-us/requests/new

    Thank you!

    Plugin Support Elena

    (@elenathemehigh)

    We have checked your website after temporarily deactivating our plugin and we can see that the issue still exist even after deactivating our plugin. We believe that the issue is not related to our plugin.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.