Courses unavailable after payments

  • Resolved stefano81

    (@stefano81)


    3 weeks, 5 days ago

    Hello Support Team,

    My name is Stefano, and I manage a WordPress website dedicated to yoga video courses. On my site, I use LearnPress for course management and Paid Memberships Pro for handling memberships, integrated via the Paid Memberships Pro Add-On for LearnPress.

    I am experiencing the following issue: when a customer activates or renews their subscription, the associated courses remain locked and inaccessible, preventing access to the purchased content.

    I have verified that all plugins are up-to-date and that the settings are configured correctly, but the problem persists. Could you please advise if this is a known issue and if there are any solutions or workarounds available?

    I am happy to provide further details (logs, plugin versions, etc.) if needed.

    I think, maybe, the problem is in addon Paid Memberships Pro Add-On for LearnPress, it has an expired license

    Thank you for your attention and support.

    Best regards,

    Stefano

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi Stefano,

    Thank you for reaching out!

    To best assist you with the issue of courses remaining locked after membership activation/renewal, could you please provide us with the following information: LearnPress version and Paid Memberships Pro Add-on for LearnPress version.

    Once we have this information, we can provide a more accurate and helpful response.

    Best regards,
    Brianvu-tp

    Thread Starter stefano81

    (@stefano81)

    Hello Brianvu,

    the plugins are the following:

    -LearnPress: 4.2.7.8 
    - LearnPress - Course Review: 4.1.5 
    - LearnPress - Course Wishlist: 4.0.8 
    - LearnPress - Export/Import Courses: 4.0.5
    - LearnPress - Paid Membership Pro Integration: 4.0.5
    - LearnPress - Prerequisites Courses: 4.0.8 
    - LearnPress - Upsell: 4.0.5
    - Paid Memberships Pro:3.4.1 
    - Paid Memberships Pro - Cancel on Next Payment Date: 0.5.1 
    - Paid Memberships Pro - Courses for Membership Add On: 1.2.6 
    - Paid Memberships Pro - Events Add On: 1.6

    There is Paid Memberships Pro Add-On for LearnPress version 4.0.5 and the latest version is 4.0.7 but i can't update it. Is it not free?

    Thank you, good work

    Stefano
    Plugin Support brianvu-tp

    (@briantp)

    Hi Stefano,

    Thank you for providing the plugin versions.

    Based on your description, we suspect that the issue you’re encountering is due to the outdated version of the Paid Memberships Pro Add-on for LearnPress (4.0.5). We’ve addressed several bugs in the latest releases of this add-on.

    As the Paid Memberships Pro Add-on for LearnPress is a premium add-on, it requires a valid license key for updates. If you’re unable to update, it’s likely due to an expired license. To access the latest version (4.0.7) and benefit from the bug fixes, you’ll need to renew your license key. This should resolve the issue you’re experiencing.

    Please let us know if you have any other questions.

    Best regards,
    Brianvu-tp

    Thread Starter stefano81

    (@stefano81)

    Hello,

    I’ll do soon and I’ll try

    Thanks for now!

    Have a nice day

    Stefano

    Plugin Support brianvu-tp

    (@briantp)

    Hi Stefano,

    Please let us know how it goes after you’ve had a chance to update.

    Best regards,
    Brianvu-tp

    Thread Starter stefano81

    (@stefano81)

    Hello,

    my customer has purchase the license for the Add-on and now the website is working

    Thanks for support!

    Have a fantastic day

    Stefano

    Plugin Support brianvu-tp

    (@briantp)

    Hi stefano81,

    We are glad to hear that you found the solution useful!

    If you are satisfied with LearnPress, we would greatly appreciate it if you could leave us a 5-star review. A nice rating is a big motivation for us to keep up the hard work, and it’s really important to us.

    Thank you very much for your feedback.

    Best regards,
    Brianvu-tp

Viewing 7 replies - 1 through 7 (of 7 total)
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