Import Products Not Loading Correctly?

  • I am trying to import a csv for products in WooCommerce, but I only get these 2 options and nothing changes when I select a file. It looks like the page is not loading correctly, I assume the page should look a bit more like the product export page. I have disabled all extensions and still get the same result. This is basically a fresh install and I have created a single product manually.

    Anyone got any ideas what is happening here?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @tljazz,

    Thank you for reaching out. It sounds like there may be an issue with how the page is loading. To start troubleshooting, I recommend clearing your browser cache and reloading the page. Sometimes old cached data can prevent pages from loading properly.

    Additionally, it would be helpful to check for any console errors. You can do this by right-clicking on the page, selecting “Inspect,” and then navigating to the “Console” tab to see if any errors are being logged.

    Let us know what you find out!

    Thread Starter tljazz

    (@tljazz)

    I found the issue, I was missing php-mbstring on my server. Is there any part of woo that checks for required components?

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @tljazz,

    Thanks for the update! WooCommerce itself doesn’t specifically check for missing PHP extensions like php-mbstring, but it does list required and recommended server settings under WooCommerce > Status in your dashboard. If any required components are missing, you might see a warning there.

    If you’re setting up a new server, it’s always good to ensure all necessary PHP extensions are installed. You can find WooCommerce’s system requirements here: https://woocommerce.com/document/server-requirements/

    Let us know if you have any other questions!

Viewing 3 replies - 1 through 3 (of 3 total)
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